Corporate Planners, Business Analysts, Managers, Performance Measurement Practitioners...

Learn the practical, step-by-step, end-to-end system to finally measure what matters
(and engage people too)!

The Performance Measure Blueprint Workshop
19th & 20th August 2009, in Brisbane, Australia

The 3 most likely reasons your organisation is struggling with measures and KPIs...

Reason 1: Your strategic or operational plan reads like this...

Open up your strategic or operational plan, and compare it's objectives or goals with these statements:

• "To align internal resources and business processes to support strategic objectives while remaining focused on continuous improvement by embracing innovative approaches"
• "Deliver effective, efficient and expert regulation."
• "Enhance the learning outcomes of students."
• "Optimise the efficiency and effectiveness of our core processes."
• "Refine and accelerate the client team approach"

If these sample objective statements sound familiar to you, then your strategy isn't measurable! It's filled with words like effective, efficient, productive, sustainable, engaged, innovative, key, outcomes - and I'll bet you've got no idea how to meaningfully measure it!

Reason 2: You've been using brainstorming to find measures and KPIs...

It usually goes something like this: You have an objective in your business plan that reads like this "Optimise the efficiency and effectiveness of our core processes". Then you brainstorm measures and end up with these things listed down the flipchart page:

• customer satisfaction
• implement Lean methods to improve processes
• errors
• rework
• standards
• need to do benchmarking
• get it right first time
• and so on...

Hmmm. None of them really do it for you. And the truth is, most of them aren't even performance measures! They're milestones or improvement ideas or just quasi-related words. So you just pick the one that gets the most votes and type those words up in the KPI column in the business plan. It probably never gets any further than that (no data, not reported, not used to help decision making).

Reason 3: People in your organisation hate measurement, and do it just because they have to.

When asked to create measures, or come to a measures workshop, your colleagues have really good excuses:

• I have "real" work to do!
• Measuring has never worked in the past, so why should it work now?
• I don't have time to do all the data collecting and reporting.
• I already know what's going on, I don't need measures to tell me.
• Yeah whatever, let's just get it over with. (And the brainstorming begins...)

People's avoidance of measurement is because of how they see measurement. It's threatening, it's boring, it's time-consuming. It pins them down to targets they don't feel in control of reaching. It trivialises the results they really produce.

Does this describe YOUR experience?

If so, then YOU are who the Performance Measure Blueprint Workshop was designed for.

The Performance Measure Blueprint Workshop is ALL about the essential steps for deciding which results are worth measuring, designing meaningful measures of those results, bringing those measures to life, and making sure those measures are used to drive performance improvement that achieves those results.

The Performance Measure Blueprint was something I designed years ago, to help in my consulting with clients. And since then, hundreds of people across Australia (and quite a few internationally too) have experienced this 2-day focus on the how-to steps to build a balanced, aligned and engaging system of performance measures to drive the success of their organisations or companies.

It's a unique workshop, because it's not about the concepts of measurement. It's about the detailed steps you need to take to translate your organisation's strategy into something measurable, and then design the most relevant and feasible measures for that strategy, and implement and report those measures to drive strategy execution.

You'll discover:

• a process you can trust, and just follow the steps and let the dialogue to measure what matters unfold naturally

• you can let go of the feeling that you should have all the answers, that you should know what the right measures are for any team - the process draws out the knowledge of the team in a way you could never match

• how to allow the buy-in to happen naturally, because of the kind of dialogue the Blueprint techniques stimulate, which makes it easy - no need to prod or push or persuade people to comply with measuring performance(even the cynics)

• you can relax, really listen to and hear what people were saying about what matters enough to measure, instead of trying to manage huge amounts of documentation or flipcharts or whiteboards-full of mostly irrelevant clutter - just "fill in the blanks" of the templates we give you

• there's no need to worry about vague instructions that are little more than "and then a miracle occurs" - it's all laid out so specifically that you can see and understand the natural and logical progression of measure development the entire time

• you can leave the workshop without feeling like you're jumping into the deep end or going it alone - you can elect to stay in a special network of performance measurement practitioners to keep your support and motivation and learning alive as you implement - and get ongoing access to me and your colleagues who can help you tackle problems and setbacks constructively

• how to create meaningful measures at any scale in your organisation - from building an organisation-wide system of measures that cascade from top to bottom, through to creating measures for a specific function, team, process or even a single goal

It's taken me 16 years of specialising in the field of performance measurement to develop techniques that balance thoroughness with simplicity and that harmonise rigour with buy-in. My goal has been to keep the techniques comprehensive enough to ensure you don't miss any important step, but also paring them down so you don't do anything unnecessary either. They are techniques that have been tested and tailored with over 100 organisations (that I've served directly - many more have been using these techniques via my DIY How-to Kits).

This Performance Measure Blueprint Workshop teaches you these techniques in an interactive, activity-oriented and easy-going atmosphere.

It's not just a workshop, it's an experience...

Paul O'Byrne, a previous workshop participant, came from the UK to attend my March 2007 workshop.

After just his first day at the March 2007 workshop, Paul sat his video camera on a park bench outside the hotel, and told the story of his workshop experience...

And that's the experience I want you to have, too. Not only some breakthrough learning about how to measure performance, but also a fun and relaxed and supportive environment.

(On a personal footnote, I've really deliberated on whether to keep this testimonial here, as a short time after the workshop Paul was diagnosed with a terminal illness. However, knowing him as I did, Paul would say I was stupid if I took it down.)

Most Practical Workshop We've Ever Attended "In our management roles we have attended many conferences, workshops, and training sessions on this and other subjects. In our opinion, this was the best, most practical workshop both of us have ever attended. This is the most straightforward, well thought through approach to developing and reporting performance measures that we have seen. We believe that this approach and process could be used in any organisational environment and would deliver great benefits to how you develop, design and report performance... It’s worth concluding that the workshop experience itself was most enjoyable, it was a true workshop because it was easy to participate, everyone contributed, challenging questions were asked, points of view debated, many laughs had, and expert advice and opinion provided by Stacey and her team. We would both be amazed if you left this workshop without having some major learning experiences and being ready to make some changes immediately in your organisation’s performance measurement and reporting process." Grant Bennett, Corporate Planning & Performance Service Manager, Redland Shire Council, grantb@redland.qld.gov.au Warren van Wyk, Manager Corporate Planning Performance & Risk, Redland Shire Council, warrenv@redland.qld.gov.au

Which of these performance measurement challenges
have YOU been grappling with?

Time and again I hear the same challenges come up for people in measuring performance. Often we think that our situation is unique, but the truth is, you're not alone. Thousands of people just like you are grappling with the same set of performance measurement challenges. (And that's the thousands that read my newsletter - imagine how many others out there are in the same boat as you!)

So the Performance Measure Blueprint Workshop is crafted in a way to systematically deal with each of these challenges, and help you in:

1. leaving behind all those activity measures that fail to inform anyone of anything that matters

2. deciding which results really do matter enough to measure, and freeing yourself of measures that just don't make a difference

3. making your goals more measurable, by eradicating the inert, vague language in your strategic, business or operational plans

4. building a clear and easy line of site from team level measures through to the corporate level, on a single page

5. relating measures together to tell a more complete and systemic story of performance

6. identifying the lead indicators of performance outcomes that help you drive improvement proactively

7. designing measures for even the most intangible results (that people have always said "you can't measure that!")

8. figuring out what to do with your existing measures - which ones to keep, which ones to delete, which ones to realign to a more appropriate performance result

9. testing and linking your improvement projects, initiatives and action plans based on their intended impact on organisational performance results

10. turning skepticism and disparagement into curiosity and anticipation with measurement within the people you want to be engaged in the measurement process

11. involving people at the right points in the measurement process to build and strengthen their buy-in to measurement and a stronger performance culture

12. involving people in measuring performance, in a way that's appropriate for them - and even a way that's fun and natural and dignifying

13. getting consistency into how a measure is calculated and reported - rather than 7 different people reporting the same measure in 12 different ways

14. making sure that any priority measure stands the best chance of being fully implemented the way it was intended to be, so you don't reach the end of your planning cycle and have to say, "oh, we don't know if that target was achieved because we forgot to measure that!"

15. linking measures to the people accountable for them, without the need for them to feel threatened

16. choosing the best graph design to help your measures shout their messages loud and clear

17. revamping (even overhauling) your performance reports to get rid of the useless bulk and clutter, and instead succinctly tell the story about where performance currently is, why it's there, and the implications to consider and decide upon

18. validly interpreting what your measures are really saying, and no longer falling unknowingly for the misinformation of rolling averages, trend lines, % variances and other traditional but misleading analyses

19. constructing a purposeful dialogue for using measures in decision making rather than giving them a cursory look over but then reverting to gut feel or hearsay to decide what to do about performance problems

20. choosing the right people to involve in a performance measurement implementation

21. converting the people who are cynical about measurement into advocates, without disrespecting their views or pressuring them to change their views

22. getting enough buy-in from managers so they are more likely to support your future intended measurement efforts

23. integrating all these performance measurement techniques into a pilot implementation project plan that you can take back to work and start implementing right away

So it is a comprehensive, practical, how-to workshop. You won't have time to take a little nap when no-one's looking - but you will have time to see how these techniques work, and practice for yourself a bit too.

Here's a sample of the how-to knowledge,
skills and tools you'll get
at the Performance Measure Blueprint Workshop...

1. How to make your strategy concrete, cascaded and MEASURABLE

One of the biggest obstacles in measuring performance is the quality of the starting point. The starting point, of course, is strategy. If your strategy is full of words like sustainable, optimised, productivity, effective, efficient, and so on, then you are very likely struggling with identifying meaningful measures.

At the Performance Measure Blueprint Workshop, you will learn:

• how to pull the intent and meaning back out of the weasely, inert, motherhood statements that goals so easily become, to make it more obvious what exactly needs to be measured.

• how to cascade your strategy throughout the organisation in a much more logical and systemic way than many have experienced with the Balanced Scorecard.

• how to visually organise and present a strategy that gives people a clear line of sight from the results that they can control, through to the organisation's ultimate results.

• how to use the FREE MAP TEMPLATE you'll get for visually teasing out and mapping the measurable elements of your strategy and their relationships to one another (like cause-effect, but more).

Automatically Focuses Performance Measurement On Your Strategic Direction "Some organisations struggle trying to make sense of a myriad of operational measures that are unrelated to what they really need to achieve to be successful. I have found that PuMP (Stacey's methodology) creates a solid and shared understanding of strategic business outcomes as its starting point. By doing this, the PuMP methodology automatically focuses performance measurement on your strategic direction. As a performance measurement facilitator in a large organisation, using this methodology has made it easier for me to engage people at all levels to develop meaningful measures. It's given me the practical tools I need to perform my role. As someone who has used the methodology to create strategic measures for a number of organisations, I have also found that participants actually enjoy working with PuMP." Leona Olsen, Manager Business Performance, QR

2. How to select and DESIGN performance measures FAR BETTER than brainstorming or benchmarking ever can

One morning several years ago I was leaving the Hilton Hotel in Brisbane after meeting with a client, and on my way out I passed one of the function rooms where a KPI workshop was underway. A total coincidence, but just as I was walking past, my client pointed out the slide that the trainer was displaying to his participants, which was "Steps to Design Your KPIs". The steps were: 1) establish your strategy and goals, 2) select KPIs, and 3) report the KPIs. And that was it! The only way to find out exactly how to deliberately select KPIs or measures that I know of, is my own measure design technique.

At the Performance Measure Blueprint Workshop, you will learn:

• the five essential steps to design the most meaningful performance measures you've ever had.

• how to find the right balance between the relevance of your measures, and the cost and effort of data capture.

• how to design measures that have very high buy-in from staff and other stakeholders.

• how to use the FREE MEASURE DESIGN TEMPLATE you'll get for designing your own meaningful performance measures.

3. How to get buy-in to performance measurement and improvement

You can't empower people, but you can get things out of their way of exercising their power. You can't give people ownership, but you can make it easier for them to create things they can own. You can't motivate people, but you can help people discover and get in touch with their own inner source of motivation. And believe it or not, this is possible through performance measurement!

At the Performance Measure Blueprint Workshop, you will learn:

• how to involve people in the performance measurement process, even if they can't participate in your performance measure implementation team.

• how to engage stakeholders such as managers, internal and external clients, suppliers and partners, and other parts of your organisation to support your performance measures.

• how to have the kind of conversation with staff that helps them discover the true value they bring to the organisation, and the influence they really have over how much value.

• CHECKLIST AND TEMPLATE for running unique and powerful sessions called "Measure Galleries", where stakeholders really buy-in to your strategy and performance measures.

Teams Can Clearly See Alignment To Corporate Outcomes "After using the PuMP methodology with five service and delivery teams over the last twelve months I have found it to be a powerful management tool. From using the PuMP approach, teams can clearly see an alignment between their day-to-day tasks and corporate outcomes. As a result, this methodology drives greater alignment of resources, employee engagement and performance based cultural change." Mark Hocknell, Associate Director,451 Consulting Pty Ltd

4. How to make your measures COME TO LIFE (rather than sit motionless in the KPI column in your plan)

It's so easy to underestimate the effort involved in bringing performance measures to life. That's one of the major reasons so many measures are aborted or ignored. Do you know what proportion of your organisation's performance measures are able to be reported? While it is rarely 100%, even for outstanding organisations, you can improve your success rate by taking a disciplined and action-oriented approach to planning the implementation of each of your selected measures.

At the Performance Measure Blueprint Workshop, you will learn:

• how to define the specifications of each of your measures, so you and others know exactly how to bring them to life.

• how to prepare for collating the performance data you need for your measures (even if it doesn't exist yet).

• how to determine the most useful and appropriate way to analyse and report each measure.

• how to get clear accountability for each measure, early on.

• how to use the FREE MEASURE DEFINITION TEMPLATE you'll get for defining your measure specifications.

5. How to avoid the 3 FATAL MISTAKES in reporting your measures

Do you know the best graph type for trend over time measures? Do you know that pie charts are virtually useless as a means of conveying information? Do you know the essential components of a well designed performance report? There are actually dozens of little known facts to do with visually presenting performance measures - and they are so simple and common-sense that you won't believe you haven't already applied them.

At the Performance Measure Blueprint Workshop, you will learn:

• how to choose the most appropriate analysis and graph type for each performance measure.

• how to structure and format your performance reports so they are easy to navigate, get straight to the point, make the priorities obvious, and actually are valuable and practical tools for your decision making processes.

• how to choose the right kind of content to support your performance measures, and make interpretation and action easier.

• how to use the FREE REPORT TEMPLATES you'll get for designing your performance reports.

The CEO And Executive Were Really Impressed "Since the workshop, I've used a couple of the techniques successfully. ... I actually used the report template you gave us at the workshop, to help provide a report to the CEO on the measures the executive management already have in place. The CEO and executive were all really impressed with the format! It really got their interest and attention!" Moira Lugg, Manager Performance and Evaluation, South Australia

 

Growing Into My Role As Performance Measurement Champion "Before I attended the workshop, I was reacting to requests for performance reports without a viable system to analyse or assess the reports and their impact on the business and what they wanted to achieve. At the workshop, I was shown how to create viable performance report suite that not only aligned to the business strategic vision, but also how to assess the requirements of the reports. With the knowledge that I have gained, I have created a report suite that shows our performance clearly at all levels of management and also at the process level. These reports are now used widely throughout the branch by the extended management team and in other areas of the company. The knowledge that I have gained though the workshop has enabled me to grow into my role as a performance measurement champion and I have built a reputation of being the person to talk to in how to setup and assess reports for other areas in the business, and even in other companies. I have been able to see how the reports are used by the management team as a tool for business improvement and as a gauge for their success." Fiona Issel, Senior Distribution Design Support Officer, Western Power, Western Australia

6. How to put your measures to work, to improve your organisation's bottom lines

How often do your measures get used in decision making? What portion of the performance review meeting agenda do they get? What kind of discussion do they stimulate? How do decision makers feel about using performance measures and other data, in contrast to gut-feel and intuition? There are some basic, sound, proven practices that make sure performance measures truly are used to improve performance (not justify it).

At the Performance Measure Blueprint Workshop, you will learn:

• the roles that measures should take in your decision making process.

• how to design a performance review agenda that focuses on organisational improvement, and gives you a real return on your performance measurement investment

• how to help people get comfortable using performance measures to improve performance.

Location: a 5-star hotel in Brisbane

The Performance Measure Blueprint Workshops are always held in beautiful surroundings, away from the distractions of your workplace but close to convenient transport, where you will be served and cared for by the friendly and eager-to-please hotel staff. We'll feed you things your tummy and taste buds will love, and give you plenty of space for networking, relaxing and reflecting in-between our workshop sessions.

If you're joining us from out of town, we will be arranging special reduced room rates for you at the event's location. If you're looking to stay in a different style of accommodation, we will have a list of various nearby hotels you may like to choose from.

On receipt of your registration and payment, we'll send you the hotel details, the workshop schedule and some tips for how to prepare and what to bring with you. We'll help you to arrive at the workshop completely organised and ready to learn and measure!

Here is your complete workshop package:

Inclusion #1: Register on or before the early bird date (Friday 10th July, 2009) and get 15% off the workshop fee.

No doubt you appreciate that organising and managing an event like the Performance Measure Blueprint Workshop is no trivial matter. It helps us out a lot if we reach our minimum number early, so we can finalise the venue and get the manual printed and book in enough assistant workshop coaches.

That's why we want to encourage you to register now, and reward you with a 15% saving.

Inclusion #2: A detailed, well organised resource binder brimming with not only the workshop notes but also templates and tools on CD to help you put it into practice, quickly and easily.

• Copies of the workshop PowerPoint slides will remind you of the things we covered and the notes and ideas you recorded throughout the workshop.

• Simple summary pages of each technique and checklist we cover, printed on colour coded pages in each organised section of your workshop manual, so you can find what you need easily.

• Electronic copies of these summary pages, to print for your colleagues as you share your knowledge and involve them in performance measurement activities.

• Electronic templates to make your implementation of the performance measurement techniques a breeze - using the software we all have: Microsoft Word, Excel and PowerPoint.

• Case study examples of how to use the templates, so you have a model you can follow (rather than starting with a completely blank page).

"Stacey, I work for a non-profit electric utility in South Carolina, USA, and just wanted to say thanks for all the fine information you make available electronically... I'm an industrial engineer by training and supervise our company's small performance management consulting group. Your material is always straightforward, practical, and presented with a professional flair. I've incorporated much of it into what I do when helping folks improve their processes... You provide some of the most straightforward, understandable, and useful information for those of us in the practitioner ranks that I have seen anywhere." Dean Creed, Supervisor, Quality and Performance Support, Santee Cooper

Inclusion #3: Contact details of all participants, to keep you networking while you implement

In past workshops, many participants have requested a contacts list to make post- workshop networking easier and more likely to happen.

So we will be providing you with a list of all workshop participants' names, organisations, phone numbers and email addresses - who are happy to be on the list (and everyone has been in the past).

Inclusion #4: Free pre- and post-workshop Q&A teleconferences!

A few weeks before the workshop we'll have a 60-minute teleconference for you and your fellow workshop participants. This is for you to call in (yes I'll give you the call-in details in advance) and hear my tips and suggestions for how to prepare for the workshop, how to SET YOURSELF UP to be in the best possible position to implement what you learn and bring back to work with you.

And a few weeks after the workshop we'll have a 90-minute open Q&A session via teleconference for you and your fellow workshop participants. You'll call in and ask questions, or listen to other participants' questions and the tips and ideas we share to give a BOOST to your implementation.

It will really help you on your way to implementing what you learned at the workshop. My personal coaching rate is $550 an hour, so you won't want to miss this great opportunity to keep building your performance measurement momentum.

Inclusion #5: A 2-month FREE trial in my Measures & More MasterMind Program ($94 value)!

Imagine a network of people like you - keen to making performance measurement work in their organisations - a network lead and supported by a specialist in performance measurement, who has a fantastic resource database, practical tips and strategies, an extensive network of clients that have already overcome the challenges you're facing, great connections to other experts in field of performance measurement and improvement (like well known authors and consultants) and has a passion for making performance measurement far more people-friendly and practical. (Yes, that specialist would be me!)

That's what the Measures & More MasterMind Group is!

You get to not only tap into a network of your peers (without having to travel), but you also get to hear via teleseminar or webinar monthly real-life case studies, receive in the post a practical newsletter filled with example measures, how-to tips, expert articles on personal excellence (not just measures!), more case studies PLUS have the chance to ask me and my case study guests your questions about overcoming the challenges to implementing performance measurement the way you know it should be.

Think about the difference
a few meaningful measures
could make in your organisation.

I know, it's not a cheap workshop. And from the feedback people give me about the value it helps them create back at work, I can certainly foresee increasing the price again in the future.

You get 5 star treatment, one-on-one coaching during the 2 days, loads of bonuses including pre- and post- workshop support to make it easier for you to implement what you learn, AND the most systematic, laid out, fill-in-the-blanks template-driven process for measuring what matters.

One of my clients from years ago, Peter, contracted me for $15,730 to lead him and his team to craft measures for a new procurement strategy. We developed a suite of about 13 performance measures, and Peter and his team saved his organisation $40,000,000 in procurement related costs in the first 2 years of using those measures, without any sacrifice to the service level they provided to their internal customers.

That's a 2500% return on investment. It's so big it sounds ridiculous. But that's the power of measuring the right things!

Peter acknowledges that the measures were a pivotal part of keeping the focus on what mattered most, and using the measures to test and finetune the strategies to save that enormous amount of money.

"As a senior manager it is essential that I have effective performance measures. I continue to use the services of Stacey Barr because of the her strong commitment to delivering measures that are well defined, clearly linked to business objectives and presented in a practical easily understood format." Peter Price, Strategic Sourcing Manager, Energex

What do you need to invest to come to
the Performance Measure Blueprint Workshop?

Your investment for this workshop is $1800 per person.

To come to this workshop, and leave with all that new knowledge and a detailed reference binder and a CD of templates and tools to transform at least one performance result in your organisation, you have to invest $1800 (plus GST for Aussies) for the workshop fee

You can save 15% with our Early Bird discount.

As long as you book and pay for your seat at the workshop on or before Friday 10th July 2009, you will automatically get 15% off the full price. That's a saving of $270.

You can save 30% with a Corporate Table.

If you make a group booking to bring along 4 or more colleagues with you, you save twice as much as the early bird rate - 30%.

There may be colleagues that you know who often get involved in business planning, reporting, or improving performance. Or perhaps members of the team you're thinking of working with first, to develop more meaningful measures. Should they come with you to the Performance Measure Blueprint Workshop?

You get your own corporate table at the event so you can all work together through the 2 days to get a good head start on your measure implementation. You'll go back to work and hit the ground, running!

Did you know that the PMBW is a risk-free investment?

Have you ever been to a training workshop or seminar, and didn't really get what you wanted from it, or worse, it just didn't deliver what it promised? Maybe you left feeling inspired with great ideals, but back at work you just couldn't figure out what to actually do? Irrespective, you think back on that workshop or seminar as a waste.

When you spend your time and money to learn something important, you want it to make a difference. You want to have clear action steps to take which, when you take them, lead you to a better place that you were in before.

That won't be a problem at the Performance Measure Blueprint Workshop. Participants rave about its practicality and step-by-step detail. But, if you truly believe you didn't get value from attending this workshop, ask for a refund and we'll oblige, with no hard feelings. Just send us back your workshop binder and resource CD, and we'll give you a 100% refund of the workshop fee you paid.

Is there anything you'd like to ask us?

Now if you still haven't decided whether or not to come, ask yourself why. Is there a question I can help you answer? Or some additional information I could give you? Just email me at info@staceybarr.com and ask!

And if you have decided to come to the PMBW, then you can register right here and now, in one of two easy ways. Here's how:

2 Ways To Register I understand I'll pay an early bird workshop fee of AU$1530 (plus GST if I'm an Aussie) if I register AND pay on or before Friday 10th July 2009. If I register and pay after this time, I will pay the full price workshop fee of AU$1800 (plus GST if I'm an Aussie). I understand that for my workshop fee I will receive: Entry to the 2-day live Performance Measure Blueprint Workshop on 19th & 20th August 2009, in Brisbane. A comprehensive workshop resource binder, containing all the PowerPoint slides, helpful checklists, templates, case studies and more. Access to a pre- and post-workshop Q&A Teleconference, to reconnect with fellow workshop attendees, ask any follow-up questions and check how my progress is going in implementing what I learned at the workshop. A 2-month FREE trial in Stacey's Measures & More MasterMind program, starting within just a few days of my PMBW registration - and I understand I can cancel my membership at anytime (even before my credit card starts being charged at the end of my 2-month trial in the Measures & More MasterMind program) I understand that I can cancel my registration for the Performance Measure Bluerpint Workshop anytime up to 2 weeks prior to the event and receive a refund (less AU$198 service fee). I understand that within two weeks of the workshop, no refunds will be given, but I can send someone along in my place at anytime. I understand that I can safely register and attend the entire Performance Measure Blueprint Workshop at no risk. If for any reason, by the end of the workshop, I honestly feel the workshop was not value for money, then I need only return my workshop materials to the event manager and ask for a full refund. OPTION 1: Register with your credit card securely online. You'll fill out our online form with your details and your card will be processed immediately. Then within a couple of minutes, we'll email you your receipt plus a registration confirmation pack that contains loads of information like the workshop venue and how to get there, accommodation and parking information (if you need it), the workshop agenda and times, a checklist to help you prepare and know what to bring, plus a few more useful things. OPTION 2: Register by fax or email, by downloading our pdf registration form. Just fill in your details, select your payment method of credit card, cheque or direct debit, and fax or email the form back to us. Within 48 hours, we'll email you to let you know we got your registration, and we'll reserve your seat. Then when we receive your payment, we'll email you your registration confirmation pack and receipt. If at any stage you have questions about your registration, just email us at info@staceybarr.com.

Are you ready to raise the bar of performance in your organisation?

I love facilitating these Performance Measure Blueprint Workshops!

It's so rewarding to be able to share my performance measurement process with people, and see the difference it makes for them: frustration melting away, they can see there's hope for getting more interest in measurement in their organisations, and they can see the steps to follow to make it happen, and happen properly.

David Allen, in his bestselling and very practical book "Getting Things Done", says:

When a culture adopts "What's the next action?" as a standard operating query, there's an automatic increase in energy, productivity, clarity and focus.

My intention for you is that this workshop makes the very next action for measuring your performance crystal clear, and that you'll quickly create the kind of performance measures that can, in turn, focus you on what's the next action to improve your business or organisational performance.

So, will I see you at the next Performance Measure Blueprint Workshop?

 

Stacey Barr
the Performance Measure Specialist

 

 

 

Stacey Barr Pty Ltd
PO Box 422, Samford Qld 4520, Australia