The PuMP Blueprint replaces the bad KPI habits that cause our performance measurement struggles with practical, meaningful, engaging techniques that work.
Our struggles with performance measurement are caused by bad habits we don’t know we have!
All around the world, people find it a mysterious struggle to measure business performance meaningfully. This includes executives, managers, strategy and performance professionals, project managers, business analysts, data scientists – anyone trying to measure and monitor performance. They struggle to:
- find a shared understanding of what measures or KPIs actually are, and why we need them
- easily find meaningful, results-oriented performance measures (metrics or KPIs)
- get true buy-in to performance measurement
- strongly align performance measures to strategy
- measure those seemingly-immeasurable intangible goals
- report performance measures to make the right actions obvious
- use performance measures to drive improvement and reach targets
These struggles are due to some bad habits that have become common practice. These bad KPI habits became common practice in the absence of a proper performance measurement methodology, like the PuMP Blueprint. These bad KPI habits include:
- brainstorming KPIs and measures, or looking for off-the-shelf or ‘best practice’ measures
- failing to involve people in the right ways to develop and use measures, which creates even more disinterest, cynicism and fear
- measuring activity rather than results (and using milestones rather than true measures of performance)
- writing objectives and goals with vague, weasely words like effective, efficient, sustainable, reliable, quality, and so on
- filling reports with trivial gauges and dials, gaudy and complex graphs, and stupifying tables and commentary
- interpreting performance by comparing this month to last month, and knee-jerk reacting to any and every change in the data
A proper performance measurement methodology will not include any of these bad KPI habits, because they just don’t produce meaningful and engaging performance measures that drive improvement.
These KPI habits might be common practice, but that doesn’t mean they’re good practice.
To stop the struggling and get better performance measures that lead to greater performance improvement, we obviously have to do something different. Doing what we’ve always done – those bad habits in particular – means we can only get the same useless KPIs, and continue with the same struggles.
This was my experience in my early years as Measurement Consultant with Queensland Rail, back in the mid 1990s. There was an absence of a proper performance measurement methodology to help me. And no, the Balanced Scorecard is not a performance measure methodology! So I had to create an approach to develop meaningful performance measures or KPIs.
I researched, tested, tweaked and documented what worked to solve each struggle I had in developing and using performance measures. What emerged and evolved is the PuMP Blueprint (more about my story with PuMP here).
The PuMP Blueprint is a framework to redesign your performance measurement process.
Performance measurement is a process, or a series of steps. It’s not a brainstorming session and it’s not a dashboard implementation. It’s not a report. Good performance measurement is a deliberate methodology to choose, implement and use quantitative KPIs or metrics or measures (whatever you call them). The PuMP Blueprint is such a process:
Each of these eight steps in PuMP deal head-on with the struggles we have to measure performance. These steps replace the bad KPI habits that cause those struggles. Each step in PuMP provides much easier, faster and more engaging techniques that produce meaningful performance measures (or meaningful KPIs).
STEP 1: Understanding Measurement’s Purpose
Fixing the focus firmly on continuous improvement as the purpose for measurement. The PuMP Blueprint begins with using a self-assessment tool called the PuMP Diagnostic, which helps the team understand what good measurement means and how to do it properly, avoiding the most common struggles and problems.
STEP 2: Mapping Measurable Results
Translating our strategy into clear, focused and measurable performance results. In Step 2, the Measures Team explores why it’s so hard to measure the right things; how to find out whether their strategy (i.e., goals or objectives) is measurable enough; and how the two templates called PuMP Measurability Tests and PuMP Results Map can make the team’s goals or objectives clear, specific, and easily measurable.
STEP 3: Designing Meaningful Measures
Choosing the most feasible and relevant measures that evidence our performance results. In Step 3, the Measures Team learns to recognise the traditional approaches that people take to selecting measures and why those approaches fail. They then use the PuMP Measure Design template to design measures that evidence their goals and that are meaningful, relevant, cost effective, and will make it easy for people to buy in.
STEP 4: Building Buy-in to Measures
Getting ownership from our stakeholders, quickly, easily and engagingly. To avoid the risk of their colleagues and managers not buying in to performance measures they create, the Measures Team uses the PuMP Measure Gallery technique to build buy-in and generate excitement, both for performance measurement in general and for their new measures in particular.
STEP 5: Implementing Measures
Documenting in detail the data, analysis and reporting requirements for each of our measures. In this step, the Measures Team learns why so many measures are never successfully brought to life (i.e., never reported or used). They use the PuMP Measure Definition technique to detail exactly how each of their measures should be calculated and implemented, and they begin the documentation of a Corporate Performance Measure Dictionary.
STEP 6: Interpreting Signals from Measures
Focusing ourselves on gaps between as-is and should-be performance. In this step, the Measures Team discovers why it’s so easy to misinterpret performance measure signals and how, frighteningly, most people do misinterpret them. The team then follows the PuMP Interpreting Measures technique, which is based on the use of XmR charts. Xmr Charts make the true signals of change in their performance measures easier to see, statistically valid, and incredibly useful for producing insight.
STEP 7: Reporting Performance Measures
Creating useful and usable performance reports that inspire us to action. In Step 6, the Measures Team learns why typical performance reports are next to useless even when these reports employ the latest and greatest dashboard dials, gauges, and graphs. They use the PuMP Report Design technique to quickly and easily produce performance reports that answer the three most important questions that every performance report should answer, laid out in the most digestible way to support decision making.
STEP 8: Reaching Performance Targets
Improving our business processes to move as-is performance toward should-be. The role of performance measures is to facilitate quick, easy and economical performance improvement. The PuMP Using Measures technique enables the performance team to make substantial improvements, moving performance closer to meaningful targets.
The PuMP Blueprint makes measuring performance easier, faster, more meaningful and engaging.
The results of using PuMP as your performance measurement approach are that you will:
- make your strategy measurable and easier to communicate and cascade
- select and design performance measures that are far more meaningful than brainstorming or benchmarking ever can produce
- get buy-in from staff and stakeholders to enthusiastically own performance measurement and improvement
- bring your measures to life in a consistent way, using the right data and with the right ownership
- design insightful and actionable reports and dashboards that focus discussion on improvement
- clearly see the real signals from your measures about whether performance is improving or not
- convincingly hit your performance targets, and make measurement about transformation, not about blame or covering your bum!
Ultimately, when you implement PuMP, you achieve your goals sooner and with less effort, and in a way that’s engaging and practical. PuMP changes beliefs, attitudes, knowledge and skills about measuring performance in a way that creates a high-performance culture.
Learn the PuMP Blueprint now, and end your performance measurement struggles…
You can learn all the PuMP techniques through one of three options:
- at our public PuMP Blueprint Workshops around the world
- by hosting your own in-house PuMP Blueprint Workshop for your colleagues,
- signing up for lifetime membership in the PuMP Blueprint Online Program
If you have any questions, or would like more information about PuMP, please contact us at firstname.lastname@example.org.
Connect with Stacey
Haven’t found what you’re looking for? Want more information? Fill out the form below and I’ll get in touch with you as soon as possible.