How can I get consistency in my organisation's performance measurement approach?

Well the first step is to make sure you actually do have a performance measurement approach! How are you aligning your performance measures to your strategy? What principles and processes do you use to select measures, to define them, to document them, to report them, to interpret them, to use them?

Here's some food for thought, to help you explore these questions:

ARTICLE: Ten biggest mistakes in managing organisational performance

Ah, performance measurement. It’s one of the pillars of organisational success and one of the perils of organisational management. We all know how challenging it can be to get right, but often we’re not really sure why. Here are the 10 biggest mistakes most people don’t even know they’re making when trying to manage organisational performance.

ARTICLE: Are you underestimating the performance measurement effort?

If you want a collection of useful and useable performance measures that lead to improvement of performance, then certain things must occur. Do you know what these activities are? Do you know who the departments and people are that contribute to these activities? Do you have a good idea about the kinds of resources that are needed to properly perform these activities? Do you appreciate how much time and effort is involved in properly performing these activities? Read this article to scope the activities in the performance measurement process.

RESOURCE: Learn more about PuMP

PuMP is the only model I know of that steps out the details of designing meaningful measures - much more specifically than the overly hopeful instruction so many books and consultants give: "Okay, you've got your goals so now list some KPIs." Don't worry - you're not the only one who would like more detail than that! Take a closer look at PuMP...

ARTICLE: 11 powerful measurement insights

The greatest management thought-leaders in the world insist that measuring the performance of your business or organisation is essential to its succeeding. There are no qualms about that. Fewer and fewer managers are struggling with this premise, but what they do struggle with is how to do measurement properly. These eleven insights will guide you to improve how you do go about measuring performance.

Want more?

If you'd like more information about developing a consistent performance measurement approach in your organisation, contact me.

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