WHAT'S PuMP®?

When I began specialising in performance measurement, way back in the early 1990's, there was a distinct lack of practical methods for how to design and implement meaningful performance measures. I struggled with problems like:

• the challenge of getting buy-in to performance measurement ("It's never worked in the past, so I don't want to waste more time on it!")
• the confusion people have about exactly what a performance measure really is ("The KPI column in our business plan is full, but I've got no useful measures!")
• people seeing performance measurement as an event, rather than a process ("Yeah, we had a 2 hour brainstorming session at the end of our planning workshop!")

The Balanced Scorecard isn't enough.

Sure, the Balanced Scorecard certainly has raised the profile of what meaningful performance measurement should be about. And since then, more frameworks have come along too.

But none of these actually help you with the detailed, nitty-gritty, exactly-how-do-you-do-it steps of deciding what to measure, choosing the most appropriate measures, designing new measures from scratch, implementing measures, reporting measures in a useful and usable way, and integrating measures seamlessly into decision making.

That's why PuMP® was born.

PuMP® is the performance measurement process (that's where the 'PMP' comes from - the 'u' comes from a client who wanted to give my Performance Measurement Process a cute nickname instead of a boring acronym). PuMP® is a methodology that gives you the steps to develop performance measures.

Actually, PuMP® is more than just the steps - it's a collection of techniques, templates, case studies and tools that make it easy for a team to come together and choose and implement the measures they really feel excited about, and that will drive performance improvement.

And while PuMP® does put a lot of detailed rigour and structure around the steps to get great measures and bring them to life, my clients and I have also discovered just how well it engages even the most cynical people - and creates high levels of ownership and understanding of performance measures!

The best way to learn the PuMP® method is through the Performance Measure Blueprint Workshop or Self-paced Audio Program, where we give you the techiques, templates and tools to make it easier and faster to measure what matters.

You can also experience the flavour of PuMP® through the many tips and case studies and resources I share in my free email newsletter, Measure Up. You can sign up now in the box to the right --->

Or, read more about PuMP® (it's a downloadable pdf).