WHAT'S PuMP?

When I began specialising in performance measurement, way back in the early 1990's, performance measurement was seen as mostly technical, and social side was generally ignored:

• people were told what to measure, rather than being engaged in choosing the measures they could feel ownership of
• people generally measured just the easy stuff, where data already existed, and not results-oriented
• measures were used to judge people's performance, rather than inform them about how to make processes perform better (that's a big shift in thinking!)

So having a framework like the Balanced Scorecard isn't enough.

Sure, the Balanced Scorecard certainly has raised the profile of what meaningful performance measurement should be about. And since then, more frameworks have come along too.

But none of these actually help you engage people in the steps of deciding what to measure, choosing the most appropriate measures, designing new measures from scratch, implementing measures, reporting measures in a useful and usable way, and integrating measures seamlessly into decision making. And their engagement in that process is THE KEY TO BUY IN.

That's why PuMP® was born.

PuMP® is the performance measurement process (that's where the 'PMP' comes from - the 'u' comes from a client who wanted to give my Performance Measurement Process a cute nickname instead of a boring acronym). PuMP® is a methodology that gives you the steps to develop performance measures, in a way that engages people and builds strong ownership and line of sight for them, to your organisation's strategic direction.

Because PuMP® is more than just the steps - it's a collection of techniques, templates, case studies and tools - it makes it easy for a team to come together and choose and implement the measures they really feel excited about, and that will drive performance improvement.

And while PuMP® does put a lot of detailed rigour and structure around the steps to get great measures and bring them to life, my clients and I have also discovered just how well it engages even the most cynical people - even to the point of giving them new meaning in coming to work!

Experience the flavour of PuMP® through the many tips and case studies and resources I share in my free email newsletter, Measure Up. You can sign up now in the box to the right --->

Or, read more about PuMP® (it's a downloadable pdf).