Author Archive

IN THIS EPISODE:

Article: How to Rebut 3 Common Objections to Measuring Performance.
Q&A: Does linking salaries and rewards to performance change people’s attitudes and behaviour to ensure effectiveness?
Quick Tip: What to do when you don’t have the buy-in to start measuring performance.

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You’ve done your research, you’ve prepared your case, and your next step is to try and convince managers and colleagues to endorse your proposal for a performance measurement project. And you brace yourself because you know what’s coming…

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IN THIS EPISODE:

Article: 3 Things You Need On Every KPI Graph.
Q&A: How to get Executives understanding different methods of reporting performance results.
Quick Tip: How to choose the right graph type for your KPI or performance information.

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IN THIS EPISODE:

Article: 5 Steps to Simple and Actionable Customer Surveys
Q&A: How to measure customer satisfaction WITHOUT using surveys
Quick Tip: 4 questions to include on the most concise customer survey questionnaire you’ll probably ever see.

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IN THIS EPISODE:

Introduction: The motivation and purpose of this Measure Up podcast.
Article: Do Universally Perfect KPIs Exist?
Q&A: How to use KPI’s for performance improvement not traditional training KPI’s
Quick Tip: Where KPIs or performance measures fit into your strategic or operational plans.

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Our typical approaches to get people to take ownership of performance measures or KPIs don’t work very well, do they?

The solution is to completely reframe what it means to “buy in”: instead of trying to ‘get’ people to buy in, we need to instead ‘let’ people buy in. That means taking a very different approach to how we normally work together in business.

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Just as the principle of leverage can apply to many different situations and contexts, from bicycles to business process reengineering, the lessons I’m learning from my running coach, Rina, and other world-class athletes also seem to apply to my work as a Performance Measurement Practitioner. The pursuit of excellence in anything, it seems, is based on a core set of principles.

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It’s a great idea to diagnose where your own performance measurement process might be in most need of improvement, because if you want more meaningful performance measures and KPIs, you need to change the process that you use to produce them.

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There are many, many symptoms of a broken performance measurement process, and while I don’t particularly want to dwell too long on this topic, you might find it useful to have a quick reference list of most typical of these symptoms.

It can be useful for you to diagnose where your own performance measurement process might be in most need of attention, and can also provide a discussion point to get your colleagues and staff to start thinking differently about how to make measurement work.

Here’s my checklist of 36 most common symptoms of a performance measurement process breaking down:

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There are at least three good reasons why your authenticity as a performance measurement practitioner really matters. Firstly, people need quite a bit of coaching before they’ll trust performance measurement. Secondly, you’re going to need an energy source to persist until people stop resisting measuring. Thirdly, inspiration works much better than edict at engaging people to measure. Your authenticity boosts all these things.

Want to know how to boost your authenticity?

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