Following recent investigation into the banking sector's gross misconduct, the traditional KPIs driving their poor behaviour must change. (more…)
Buying KPIs from online libraries or hiring experts to develop them might seem like the best way to get the right ones. But it only perpetuates the problem and fixes nothing. (more…)
To improve any business process with long wait times, or a backlog of unprocessed work, we need to meaningfully measure queue performance. (...
Design is a creative process; it's about making something new or different that hasn't already been made. So, can we really measure design success in any meaningful way? (more…)
Marketing outreach is essentially sending a message out into a target audience, to attract more people that our organisation or business exists to help. It can be time consuming and expensive, so we want to make sure it’s working. But what do you measure to find that out?
Finding the right KPIs to measure policy advice is a big challenge. But it's not because policy is immeasurable. It's because we don't define policy success clearly enough. (more…)
The Bacon number is a measure of closeness to Kevin Bacon. Believe it or not, it has some useful applications in business. (more…)