Archive for the ‘Getting Buy-in To Performance Measures’ Category

Performance measurement is like anything else – you can do it anywhere on the scale between awful and awesome. How to figure out where on the scale you are? You have to start by defining what awful and awesome is, and that means defining the outcome of performance measurement.

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Upcoming Events: 2012 Performance Measure Blueprint Workshops, and Online Programs.
Practical Tip: Performance Measures – From Awful to Awesome
Your Questions: Jo asks how to focus planning on outcomes, not activities.
Getting More: Getting Started, The Wrong Idea, 8 Steps to Build Buy-in

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At a recent in-house Performance Measure Blueprint Workshop I ran for a client, one of the participants came up to me at the end of the 2 days and admitted that he’d come to the workshop very cynical and expecting to learn nothing new. He quickly went on to say that he experienced just the opposite and gave me a hug to say thanks!

If it was always that easy to turn the KPI cynics into KPI advocates, then the world would be a radically different place on account of all of us easily measuring exactly what mattered. But that ain’t the case, is it?

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IN THIS EPISODE:

Feature: How to Handle the KPI Cynics.
Q&A: Should you avoid picking the cynics for your Measures Team?
Quick Tip: Questions are sometimes better than answers.

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Many people are on a quest to find the perfect performance measures or KPIs. They’ll search KPI databases for the measures that get 5-star ratings. They’ll hire consultants to benchmark the best KPIs in their industry. They’ll commission universities to conduct research to craft special KPIs for their seemingly immeasurable performance outcomes.

And they’ll more than likely fail to find useful performance information to improve their business performance any time soon. If ever. And here’s why:

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Recently, one of my Performance Measure Blueprint attendees, Greg, sent me an email with the subject line “I thought you might get a laugh out of this – My first Measures Newsletter”.

I opened it, read it and then hit “reply”:

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IN THIS EPISODE:

Feature: Inspiring People to Make KPI Progress.
Q&A: How do you keep performance management fresh?
Quick Tip: A cool way to keep track of your KPI project’s progress.

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The people who make up your Measures Team aren’t in it for the glory or the glamour. No, performance measurement can be a dirty job, particularly when you’re faced with an organisation that stills sees it as threatening, boring and a bureaucratic waste of their time.

So you must keep your Measures Team focused on the real prize: the pride of leading others to successful organisational or business performance transformation. And here are a bunch of tips to prepare them for that kind of success:

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IN THIS EPISODE:

Feature: 7 Tips to Prepare Your Measures Team For Success.
Q&A: How do you build the motivation to improve performance skills and making them important to the staff?
Quick Tip: Success loves speed.

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IN THIS EPISODE:

Article: How to Rebut 3 Common Objections to Measuring Performance.
Q&A: Does linking salaries and rewards to performance change people’s attitudes and behaviour to ensure effectiveness?
Quick Tip: What to do when you don’t have the buy-in to start measuring performance.

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