Archive for the ‘Meaningful Performance Measures’ Category
#85 Where Are The Predictive KPIs?
Where are the predictive performance measures? Well apparently they’re not in the rear-view mirror. That, apparently, is where you find the lag measures. But the rear-view mirror analogy is not entirely accurate when it comes to defining lead and lag measures. So it’s time to blow it up.
Podcast Episode #30 – Finding Lead Indicators
IN THIS EPISODE:
Upcoming Events: 2012 Performance Measure Blueprint Workshops, and Online Programs.
Practical Tip: Where Are The Predictive Measures?
Your Questions: Drew asks how to find predictive performance indicators.
Getting More: Lead Indicators, Measure Relationships, 7 KPI Resolutions
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#83 Good, Bad and Downright Ugly KPIs
Before you can successfully find meaningful performance measures, you have to know what a good performance is. Sometimes it’s easier to start by defining what ugly performance measures are, because the flipside of what makes a measure ugly helps you define what makes a measure good.
These are examples I gathered from various businesses and organisations of so-called measures for a customer service goal. They are all UGLY performance measures:
Podcast Episode #28 – Ugly Measures
IN THIS EPISODE:
Upcoming Events: Free Webinar – Where are you on the Performance Measurement Maturity Ladder?, 2012 Performance Measure Blueprint Workshops in Australia, 2012 Performance Measure Blueprint Online Program starting February
Practical Tip: Good, Bad and Downright Ugly Performance Measures
How-to Resources: Get the 4 How-to Kits…Before the prices go up in February 2012
Your Questions: Fernando asks about problems with metrics for Public Relations…
Getting More: Don’t Waste Time With Trivial Measures, Three Ways to Toss Those Time-Wasting Measures, Milestones Do Not Make Meaningful Performance Measures
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Podcast Episode #21 – Secrets to Getting KPIs Right
IN THIS EPISODE:
Article: 9 Bad KPI Habits to Change
Q&A: How do you measure to change behaviour and drive improvement?
Quick Tip: A checklist of criteria for excellent KPIs.
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#74 How Many KPIs Do You Need?
I’m going to share with you my secret formula for the right number of KPIs or performance measures that you truly need, so you can stop drowning in overwhelm…
Podcast Episode #19 – Measure What You Should, Can and Will
IN THIS EPISODE:
Article: How Many KPIs Do You Need?
Q&A: What questions should I ask managers to help them define their KPIs?
Quick Tip: Think influence, not control.
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Podcast Episode #18 – Weasely Goals Waste Your Time
IN THIS EPISODE:
Article: Are Your Goals Measure-Worthy?
Q&A: How do you measure services that are not necessarily quantitative?
Quick Tip: Practice using sensory-rich language.
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#67 What To Do When They Say “Our Work Is Too Unpredictable To Measure”
Mike and Greg are clients of mine. They are geological engineers who work on what you would essentially call “discovery”. Their job is to find profitable new sites for their company.
It’s a lot like innovation or invention or complex problem solving, where you just can’t guarantee the outcome, or even if there will be an outcome at all.
People who work in such jobs are understandably touchy about their work performance being measured. They have far less control over the outcomes of their work than do people who manufacture Barbie and Ken dolls, or who train new recruit police officers, or who handle IT help desk enquiries.
Does this mean that they should stay KPI-free, that measuring the performance of their work is a futile effort? I don’t think so. I think that measuring unpredictable work is an absolute must.
Podcast Episode #12 – Measuring The Hard Stuff
IN THIS EPISODE:
Feature: What To Do When They Say “Our Work Is Too Unpredictable To Measure”
Q&A: How do you measure innovation?
Quick Tip: Process mapping to the rescue.
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