Archive for the ‘Performance Analytics’ Category
#57 Five Steps To Simple and Actionable Customer Surveys
Most of us know we need feedback from customers in order to make service delivery and product design more in line with customer needs and expectations. But too often, our customer surveys fail to get truly focused and actionable data. Here is a simple approach that gives you punchy customer feedback, without overloading the customer with a thousand and one questions.
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#48 KPI Data Integrity Depends on 5 Rs
You depend on the quality of data and information to provide a stable foundation for your decision making. Decision making often involves responding to something, so you need your data to validly describe what you are responding to so that you choose the right responses.
Whether your data is quantitative (based on numbers) or qualitative (based on perceptions), it’s integrity depends on 5 widely recognised qualities.
#47 The 7 Performance Signals to Look For in Your KPIs
Your performance measures are there to give you advice about what is going on in your business so you can choose the most appropriate way to manage its performance. This means that you will choose different types of actions depending on what kind of advice your measure is giving you, or, what kind of signal it’s giving off.
There are seven important performance signals you’ll want to look for, and be prepared to respond to when you see them:
#32 What’s So Special About Lead Indicators?
Most performance measures or KPIs tell you what happened. But if we’re really going to manager company or organisational performance, we need to know something about what’s going to happen.
And that’s what lead indicators do. They are a special breed of performance measure or KPI because they have predictive power.
#26 How to Isolate the Effect of Your Strategy and Test its True Impact
Don’t even try and work out how much time, effort, money and opportunity we waste by investing in business strategies that don’t truly work. Let’s instead talk about how exactly we can go about executing our strategies in a way that tests if they’re working, by isolating their effect on our desired performance results.
These effect-isolating methods have been around for donkey’s years, and they’re really quite simple too, but sadly under-used as part of an organisation’s or company’s strategy execution.
#20 The Story In Your Performance Data
Your performance data is trying to tell you something. Something deeper and richer and more insightful than just whether or not you’re on track to hit your target. Can you hear it? Probably not, unless you’re already doing these six practices to hear your data’s story.
#14 WOW! What a Cool Performance Report!
How fast you can get from “We need some measures,” to “Wow, what a cool performance report!”, the better.
#11 How Often Should You Track Your Measures?
Are you still measuring performance results annually?
And do you wonder why people aren’t really getting much value from measuring performance?
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