Archive for the ‘Setting Performance Targets’ Category
#73 – Are Your Goals Measure-Worthy?
There are indeed a few different opinions out there about what makes a goal worth measuring. So why are so many of our goals so hard to meaningfully measure?
Don’t try to be SMART…
The SMART acronym is too confusing. People don’t know whether goals should be SMART or whether performance measures should be SMART. They don’t know what “specific” really means (that’s what the S stands for). They aren’t sure if R stands for realistic or relevant. And if A is for achievable then does that mean you can’t have stretch goals?
To write great goals, asking these four questions is all you need:
#71 Setting Sensible Targets For Your KPIs
Target-setting is rife with worries like being achievable versus stretch, motivating people to pursue them, figuring out how to measure them, the consequences of missing them, how hard it will be to reach them.
I’d like to share some ideas with you, about how to lessen the burden when you come face to face with worries like these.
Podcast Episode #16 – Reach For The Sky! (Target Setting)
IN THIS EPISODE:
Feature: Setting Sensible Targets For Your KPIs.
Q&A: Does every performance measure need a target?
Quick Tip: How to best display a target on your KPI graph.
Subscribe at iTunes or listen here:
Podcast Episode #6 – Starting the Year on the Right KPI Foot
IN THIS EPISODE:
Article: 7 KPI New Year’s Resolutions
Q&A: How do you convince busy managers that they should spend time developing the right measures?
Quick Tip: Start with a Pilot Project to build momentum and engagement.
Subscribe at iTunes or listen here:
#57 Five Steps To Simple and Actionable Customer Surveys
Most of us know we need feedback from customers in order to make service delivery and product design more in line with customer needs and expectations. But too often, our customer surveys fail to get truly focused and actionable data. Here is a simple approach that gives you punchy customer feedback, without overloading the customer with a thousand and one questions.
Read the rest of this entry »
#54 The 5 Essential Parts of a Dust-Repellent Strategic Plan
Lots of strategic plans and operational plans are full of motherhood goals, vague strategies and – if they are even considered at all – measures or KPIs that don’t track anything useful. No wonder these plans sit on shelves and gather dust.
#7 Using Targets to Set Your Success Trajectory
Some people talk about stretch targets. Or BHAGs (Big Hairy Audacious Goals). They represent a very large and significant improvement in performance. Pretend, for example, you were measuring On Time Delivery, the percentage of times you delivered your product or service to your customers on or before the agreed time, each month. And let’s say that currently your On Time Delivery averaged around 45%. A stretch target would be to average around 95%.
Usually stretch targets scare the living daylights out of people. They have no idea how or if it can be achieved and they don’t want the pressure of failing to meet the stretch target. Occassionally stretch targets can be motivating and inspiring, but rarely without careful leadership, a strong improvement culture or a damn good reason!
Receive a complimentary copy of the renowned e-book "202 Tips for Performance Measurement" when you sign up for the free Measure Up email newsletter:
