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"In our opinion, this was the best, most practical workshop both of us have ever attended. This is the most straightforward, well thought through approach to developing and reporting performance measures that we have seen." |
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"The knowledge that I have gained though the workshop has enabled me to grow into my role as a performance measurement champion and I have built a reputation of being the person to talk to in how to setup and assess reports for other areas in the business, and even in other companies." |
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"I actually used the report template you gave us at the workshop, to help provide a report to the CEO on the measures the executive management already have in place. The CEO and executive were all really impressed with the format! It really got their interest and attention!" |
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"Stacey, I have attended your workshop in July, and since have been reading your many resources and newsletters. Your philosophy and approach, and the language and methods you use to get your messages across, are so inline with how I operate, and I am totally inspired |
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"Your style and materials are very approachable, and you explained everything so clearly that I never felt baffled ... The course is really designed with the learner in mind. Thanks!" |
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"I found the Performance Measure Blueprint Tele-course very valuable - not just because I learnt some great tools and concepts I can use in my role, but because the structure of the course suited my learning style perfectly. I was able to focus on the short sharp sessions without the fatiguing that happens in all-day courses. The scheduling of the calls was convenient as it allowed some reflection time but they weren't so far apart that I had to review before the next call. The resource website including the course notes, handouts and recordings was brilliant with everything located in one conveniet location and allowing me to listen to recordings multiple times. Overall, for me, this course in this format was the perfect mix and provided me with a lot of great new tools I was able to use in my role immediately." |
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"I was surprised by the impact of your presentation and the opportunity to try out and discuss the techniques. There were quite a few ‘lights on’ moments for me during the course... Thanks again for an enjoyable and rewarding workshop." |
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"Not only have I learnt a great methodology for performance measures from you, I have also gained a bit more insight and confidence that I can actually make a real difference in the business and wider community. And if no one has told you - your presentation skills are great." |
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"Stacey, congrats and thanks again for such a great Performance Measure Blueprint Workshop last week - it’s inspiring to be around people who love what they do!" |
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"Stacey, thanks so much for your fantastic Performance Measure Blueprint Workshop last week - it’s really given us momentum. We finished our draft Results Map the day after the workshop. We are now getting into the Measure Design to verify measures for our new performance scorecard. And we're going to identify the measures we should use at division and department levels too. We are also going to hook into a symposium in May to display our Results Map and and new measures in a Measure Gallery to build more buy-in across the division - which will be fantastic. Full steam ahead!" |
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"Stacey, the workshop that you ran was revelational - truly. Simply put, the single most important question that I took away with me was a question you asked of me on the second morning: "What do you define as success for the organisation?" Well I've got to say that question took me about two or three days to answer properly. As a result, it's strengthened the focus in our organisation about what matters most." |
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"I'm a big believer that performance measures are the focus of improvement, but have struggled to get the Balanced Scorecard to really work for us. We pilot tested Stacey's PuMP approach and the results really surprised us. We expected to get meaningful performance measures for our pilot team, but we got more value than that. Our employees now feel clearer about what their priorities are, they have ownership of their measures, they discovered they have more influence on how customers value their services. Over a year later, the pilot team is still building on the system that PuMP helped them establish, and we have applied PuMP throughout the rest of my division, resulting in the same outcome-focus, buy-in and focus on service improvement." |
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"Just thought I'd email you to say hello and to also let you know that we used the Performance Measurement Blueprint to create our new Executive Scorecard. I just wanted to let you know that your methods have helped me with this project here and will continue to in the future as we further develop the Executive Scorecard into the future but also assist departments in developing their scorecards. So a big THANKS to you." |
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"Hi Stacey, I have taken the Performance Measure Blueprint Audio training, scheduled a pilot and have recruited representatives from each department to apply your PuMP method. I really enjoyed taking the training and all of your exercises were really great. Now I am looking forward to helping others work through the steps to improve our performance measures. I am very pleased with the examples and the materials you have provided so I don't have to re-invent the wheel." |
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"I have found that PuMP (Stacey's methodology) creates a solid and shared understanding of strategic business outcomes as its starting point. By doing this, the PuMP methodology automatically focuses performance measurement on your strategic direction. As a performance measurement facilitator in a large organisation, using this methodology has made it easier for me to engage people at all levels to develop meaningful measures. It's given me the practical tools I need to perform my role." |
Workshop Sampler:
Listen to Stacey's 18 minute introduction and sampler to the workshop here...
Format:
A 2-day practical how-to training, including step-by-step techniques, real-life examples, interactive discussion and template-supported activities.
Dates & locations in 2012:
Brisbane, May 2 & 3 - SOLD OUT
Melbourne, May 9 & 10 - SOLD OUT
Canberra, June 6 & 7 - CLOSED
Sydney, June 13 & 14
London UK, July 5 & 6
Santa Monica USA, August 16 & 17
Boston USA, August 20 & 21
Workshop & Early Bird dates...
Price per person:
Full Price: $1800AUD
Early Bird: $1620AUD
Corporate Groups: $1620AUD
plus GST for Aussies
Register:
Registration for 2012 workshops will open in October 2011.
The 2012 Performance Measure Blueprint Workshops
How to overcome the most common struggles with KPIs and performance measures:
This one-of-a-kind workshop teaches you how to overcome the most common practical struggles people face in trying to meaningfully measure what matters:
- trying to measure a strategy that seems immeasurable and is filled with vague words like efficient, effective, sustainable, quality, reliability and productive
- trying to find good performance measures that meaningfully track results, not activity
- trying to get people engaged in measurement, so they buy-in and have ownership of their measures to improve performance
Is this the workshop for YOU?
The Performance Measure Blueprint Workshop was designed for, and continually attracts, a range of people in various roles:
- Managers and Executives who want to demonstrate strong leadership in results-oriented strategy execution and performance monitoring and improvement
- Corporate Planners and planning officers who want to ensure KPIs and performance measures are meaningfully aligned to strategic and operational plans
- Business Analysts, reporting and business intelligence officers who want to be sure their analyses and reports and dashboards clearly convey the right performance measures and cause analysis
- Quality and process improvement officers and performance measurement officers throughout the organisation, who want to confidently lead their colleagues to decide what is meaningful to measure and use those measures to drive performance improvement and strategy execution
- Project managers and project teams who want to ensure their initiatives and projects have the intended business impact and deliver a return on investment for the organisation
- Staff who are tasked with implementing performance measures for their work teams, or who are involved in performance measurement initiatives lead by the organisation's corporate planners, quality managers or performance measurement officers.
The Performance Measure Blueprint Workshop is ideal for you if you:
- need to generate lots of buy-in from your team for measuring and improving performance
- need to improve performance but aren't sure where to start or exactly what to do
- want a way to clearly communicate goals to your team, your customers, your colleagues
- have KPIs that aren't useful or used, but aren't sure why, or how to change them
- want to know the real steps to implement KPIs that are meaningful and useful and not just about filling in the KPI column in your plans
- want a refresher on the essentials of developing KPIs, to finetune your practice
- are still waiting to discover the secrets of making performance measurement work
Learn the 6 powerful performance measurement techniques...
The Performance Measure Blueprint Workshop is ALL about the practical, step-by-step techniques to get more clear about your goals than you've ever been, and focused on the right measures to track those goals so you can quickly test and tune your strategies to reach them.
You will learn how to:
- make your strategy measurable (that is, your goals or objectives) and easier to cascade and communicate and execute
- select and design performance measures far better than brainstorming or benchmarking ever can - especially for the seemingly immeasurable things
- get buy-in from people for performance measurement and performance improvement
- make your measures easier and more cost-effective to implement (and not sit lifelessly in the KPI column in your plan)
- design performance reports and dashboards that communicate the signals in your measures you need to respond to
- put your measures to work, to execute your strategy and achieve your goals and targets
- integrate performance measurement with planning and performance review, to make performance improvement "business as usual"
- link the 6 powerful performance measurement techniques into a step-by-step process you'll find very easy to implement back at work with your colleagues
The detailed workshop program
The Performance Measure Blueprint Workshop is all step-by-step, with a very practical focus. You WON'T be loaded up with a bunch of theory you don't know how to act on - you'll learn every little detailed step so you can leave the workshop and hit the ground running.
Here's the content we'll cover over our two days together:
STEP 1: Performance measurement is a process, not an event.- Why do we struggle with performance measurement?
- Introducing PuMP.
- Warming up your Measures Team to start the PuMP Blueprint.
STEP 2: Results Mapping: How to make your strategy measurable.
- Recognising an immeasurable strategy.
- Why strategy is so hard to measure.
- How the PuMP® Results Mapping technique makes strategy measurable.
- Practice: create a Results Map from your strategy
STEP 3: Measure Design – how to select meaningful & feasible performance measures.
- What is a performance measure, really?
- Why traditional measure design doesn’t work.
- How to design meaningful performance measures with the PuMP® Measure Design technique.
- Practice: use the Measure Design technique to measure one of your results.
STEP 4: Measure Gallery – how to help people buy-in to performance measures.
- What does buy-in look like?
- Why people don’t buy in to performance measures.
- How to easily and quickly stimulate more buy-in through the PuMP® Measure Gallery.
- Practice: design your first Measure Gallery.
STEP 5: Measure Definitions – how to detail the implementation of your measures.
- How specific do we really need to be?
- Why measures rarely come to life.
- How to define the details for implementing your measures using the PuMP® Measure Definition technique.
- Practice: create a Measure Definition for the measure your designed.
STEP 6: Reporting Measures – how to design useful and usable performance reports.
- How bad can a performance report get?
- Why measures are so often ignored.
- How to design graphs and reports to communicate your measures using the PuMP® Report Design technique.
- Practice: design the performance report for your measure.
STEP 7: Using Measures – how to interpret measures to improve performance.
- Lies, damn lies and statistics.
- Why most performance measures don’t improve performance.
- How to interpret and respond to your measures using the PuMP® Using Measures technique.
- Practice: find out what YOUR measure has been trying to tell you.
STEP 8: Integrating your Performance Measure Blueprint into "normal business management".
- The role of the performance measurement process is to link.
- Tips from experience to stimulate your implementation.
- What are you going to do tomorrow?
Workshop dates & locations for 2012:
Our 2012 workshops in Australia are open for registration now:
Brisbane, May 2 & 3, 2012 (Treasury Hotel)- SOLD OUTMelbourne, May 9 & 10, 2012 (Bayview Eden Hotel)- SOLD OUTCanberra, June 6 & 7, 2012 (Crowne Plaza Hotel)- CLOSED- Sydney, June 13 & 14, 2012 (The Vibe Hotel)
- London, July 5 & 6, 2012 (Chesterfield Mayfair Hotel)
- Santa Monica, August 16 & 17, 2012 (JW Marriott Santa Monica Le Merigot Hotel)
- Boston, August 20 & 21, 2012 (Lenox Hotel)
Walk away with all the resources you'll need to implement what you learn:
We make sure you have all the resources you need to walk away from the workshop and start applying what you learned quickly and easily:
- Easy to follow reference workbook, well organised, including all the workshop PowerPoint slides plus activity templates, bonus checklists and case studies.
- A detailed case study which we examine throughout the workshop.
- A Resource CD including time-saving templates to use with your team and make implementation easy and quick.
- Decadent morning & afternoon refreshments and lunch to keep you powering through the learning sessions.
A little about your workshop presenter, Stacey Barr:
Stacey Barr, the Performance Measure Specialist, has specialised in organisational performance measurement since 1993, and the Performance Measure Blueprint Workshop is the culmination of all her most practical learnings and innovations since then. She has delivered this workshop over 30 times, with rave reviews (see left) and continually high and still increasing ratings of value from virtually every participant:
Stacey is known for her unusually high level of practicality, her approachable presentation style, and her innate ability to balance the technical rigour of performance measurement with the social, human side.
Here's how to register:
Following are the workshop fees for the 2012 Performance Measure Blueprint Workshops. All amounts are in AUD (Aussies, add 10% GST to these amounts).
For currency conversions, we use x-rates.com.
Aussies, add 10% GST to these amounts:
- Full fee: $1800AUD per person
- Early Bird save 10%: $1620AUD per person
- Group bookings save 10% (2 or more people from the same organisation in the same booking): $1620AUD per person
** A condition of registering for this event is your agreement to the terms & conditions. **
Register Here:OPTION 1: Register securely online
Sydney, June 13 & 14 (Early Bird by May 4) London, July 5 & 6 (Early Bird by May 4) Boston, August 20 & 21 (Early Bird by June 22)
OPTION 2: Register by fax or email |
Do you have any questions?
If you have any questions at all about the Performance Measure Blueprint Workshop, please email us at info@staceybarr.com and we will respond within 24 hours (usually much faster).
Stacey Barr
the Performance Measure Specialist
Terms and Conditions of Registering for the Performance Measure Blueprint Workshop
Guarantee
If during the workshop you decide to withdraw from it, and wish to obtain your money-back guarantee, you must do so either at the workshop, or in writing within 3 months of your attendance at the workshop. Email info@staceybarr.com
Program Recording
The workshop may be recorded. Registering for this workshop is your agreement to being recorded whilst participating in the workshop and release all rights to Stacey Barr to sell these recordings at a later date. We will notify registrants if the workshop will be recorded at least 2 weeks prior to the workshop.
Cancellation Policy
You may make substitutions at any time prior to the program commencement date. Cancellations may incur a $180 service fee per registrant (Aussies add GST). No refunds are given for participants who do not attend the workshop or who cancel less than 2 weeks prior to the workshop date. To substitute or cancel, e-mail info@staceybarr.com
Program Changes
Stacey Barr reserves the right to alter dates and/or times of the program if registration criteria are not met or if conditions beyond her control occur. All efforts will be made to contact each registrant if changes occur. If the program is not held for any reason, Stacey’s liability is limited to the program fee only.
Early Bird Rate
To qualify for the early bird rate we must receive your registration AND payment on or before the early bird cut off date listed above. To be fair to everyone, there will be no exceptions.
Group Bookings
The group rate is available only for 2 or more people from the same organisation in the same booking. If you wish to register 10 or more people for the same workshop, contact us for more generous discounts or the option of having your own in-house workshop, by emailing info@staceybarr.com
Currency Converter
The currency converter link provided is for a website that has no relationship whatsoever with Stacey Barr Pty Ltd. It is provided simply for your convenience only and we cannot certify nor be held accountable for its accuracy.