"I'm a big believer that performance measures are the focus of improvement, but have struggled to get the Balanced Scorecard to really work for us. We pilot tested Stacey's PuMP approach and the results really surprised us. We expected to get meaningful performance measures for our pilot team, but we got more value than that. Our employees now feel clearer about what their priorities are, they have ownership of their measures, they discovered they have more influence on how customers value their services. Over a year later, the pilot team is still building on the system that PuMP helped them establish, and we have applied PuMP throughout the rest of my division, resulting in the same outcome-focus, buy-in and focus on service improvement." Michael Cottier, General Manager Corporate Services, QIC, Brisbane

"As a performance measurement facilitator in a large organisation, using the PuMP methodology has made it easier for me to engage people at all levels to develop meaningful measures. It's given me the practical tools I need to perform my role. As someone who has used the methodology to create strategic measures for a number of organisations, I have also found that participants actually enjoy working with PuMP." Leona Olsen, Manager Business Performance, QR

WHAT'S PuMP®?

When I began specialising in performance measurement, way back in the early 1990's as the Measurement Consultant in Queensland Rail, there was a distinct lack of practical methods for how to design and implement meaningful performance measures. I struggled with problems like:

• the challenge of getting buy-in to performance measurement ("It's never worked in the past, so I don't want to waste more time on it!")
• the confusion people have about exactly what a performance measure really is ("The KPI column in our business plan is full, but I've got no useful measures!")
• people seeing performance measurement as an event, rather than a process ("Yeah, we had a 2 hour brainstorming session at the end of our planning workshop!")

The Balanced Scorecard isn't enough.

Sure, the Balanced Scorecard certainly has raised the profile of what meaningful performance measurement should be about. And since then, more frameworks have come along too.

But none of these actually help you with the detailed, nitty-gritty, exactly-how-do-you-do-it steps of:

• deciding what to measure,
• choosing the most appropriate measures,
• designing new measures from scratch,
• implementing measures,
• reporting measures in a useful and usable way, and
• integrating measures seamlessly into decision making.

PuMP® was created to solve the common struggles with measuring performance.

PuMP® is the performance measurement process (that's where the 'PMP' comes from - the 'u' comes from a client who wanted to give my Performance Measurement Process a cute nickname instead of a boring acronym). PuMP® is a methodology that gives you the exactly-how-do-you-do-it steps to develop performance measures.

PuMP® fills in the gaps missing from most measurement methodologies.

Actually, PuMP® is more than just the steps - it's a collection of techniques, templates, case studies and tools that make it easy for a team to come together and choose and implement the measures they really feel excited about, and that will drive performance improvement.

PuMP® makes buy-in easier and faster.

And while PuMP® does put a lot of detailed rigour and structure around the steps to get great measures and bring them to life, my clients and I have also discovered just how well it engages even the most cynical people - and creates high levels of ownership and understanding of performance measures!

Use the PuMP® Diagnostic Discussion tool to see if it can help you.

The PuMP® Diagnostic Discussion Tool is a simple way to reflect on your current performance measurement approach and find opportunities for making it stronger: more meaningful, more engaging, more often resulting in true performance improvement. It's an easy way to see if PuMP® is right for you.

If you decide it's the way to go for you and your organisation, the best way to learn the PuMP® method is through the Performance Measure Blueprint Workshop, the Online Program or Self-paced Audio Program, where we give you the techiques, templates and tools to make it easier and faster to measure what matters, explaining and demonstrating and coaching you in how to do it.

You can also experience the flavour of PuMP® through the many tips and case studies and resources I share in my free email newsletter, Measure Up. You can sign up now in the box to the right --->

Or, read more about PuMP® (it's a downloadable pdf).