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stacey barr the Performance Measure Specialist

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how PuMP® has helped develop performance measures and KPIs

Here are some examples of the different ways I have brought PuMP® into various organisations:

  • Coaching a functional team through the development of performance measures that align their department with their organisation's strategic direction, bringing those measures to life, and using them to improve customer relationships and internal efficiency.
  • Developing measures for the improvement objectives and strategies of an organisation's procurement process, using the PuMP® framework for defining performance measures as a tool for bringing the measures to life.
  • Using the PuMP® methodology to help a government agency cascade their strategic goals throughout their organisation through a hierarchy of performance measures.
  • Facilitating project managers to apply a methodology for measuring the success of organisational efficiency improvement projects in a utilities organisation.
  • Facilitating teams through the development of "process measures" to assist a freight business to understand the true lead indicators of the performance of its operations.
  • Designing a corporate wide performance measurement system for a utilities organisation, including the selection and definition of measures, collection of the data, analysis and presentation of measures using a custom designed decision support application and integration of performance measures into decision making.
  • Training and facilitating the application of the PuMP® program in an emergency services organisation to increase the capability of a team to measure and manage the performance of their business processes.
  • Evaluating an emergency services organisation’s performance measurement system using a thorough and robust tool designed around the PuMP® framework, to identify the highest priorities for improvement.
  • Training and mentoring a team of internal measurement consultants in a transport organisation, to equip them with the capability to facilitate teams throughout the business in applying the PuMP® approach for performance measurement.
  • Coaching managers and staff in a not-for-profit organisation through a "just in time" approach to applying PuMP® concepts to their own individual measurement requirements, with a view to gradually populating the organisation's strategic performance scorecard.
  • Redesigning performance reports used by a Senior Executive team to have consistent structure, appropriate content, easy to use layout and visual formatting that highlights priorities. 

 

 

© Stacey Barr
last updated January 09, 2007
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