KPIs have a bad reputation, from bad pasts experiences people have with them. But we can't let their reputation become the truth about them. (more…)

Meaningful KPIs are quantifiable, able to be monitored over time, and are direct evidence of the goals they measure. This practical study of 50 organisations reveals just how many organisations do (or don't!) have KPIs that are meaningful.

Managers and Executives don't usually invest in performance measurement, they invest in the benefits that good performance measurement will bring them, so long as those benefits are relevant to what's on their radar right now. And that's the role of a good KPI business case: to show how better performance measurement can make it easier and faster to achieve their priorities.

This is a case study about the Area Agency on Aging at the Denver Regional Council of Governments (DRCOG) use of XmR charts. It's by Kirsti Klaverkamp and Jerry Stigall, of Denver, Colorado. (more&h...

My team and I host a lot of webcasts as part of our engagement process. Here's the story about the results we want, how we measure them, and how performance is tracking. (more…)

IN THIS EPISODE: A Case Study interview with Bec Bach, a Performance Analysis and Reporting Consultant who helps South Australian schools use data and evidence for improvement planning. ...

IN THIS EPISODE: A Case Study interview with Jerry Stigall, a Strategy Professional who led Douglas County to win the Balanced Scorecard Award for Excellence. (more…)

IN THIS EPISODE: A Case Study interview with Cheryl Welch, Strategic Planning Coordinator with Tualatin Valley Water District in Oregon, USA, who facilitated a distribution crew to great measures in no time flat.

IN THIS EPISODE: A Case Study interview with Sarah Coates, Project Coordinator and leader in performance measurement transformation at Dealer Solutions, about how she led 9 departments to measure the mission-critical.

IN THIS EPISODE: A Case Study Interview with Paul Barnett, Impact and Business Development Manager with CSIRO. (more…)