OGSM needs a clearer distinction between its component terms of Objectives, Goals, Strategies and Measures, to avoid the usual problems of measuring strategy. (more…)

Meaningful KPIs are quantifiable, able to be monitored over time, and are direct evidence of the goals they measure. This practical study of 50 organisations reveals just how many organisations do (or don't!) have KPIs that are meaningful.

Despite frameworks about what makes a goal worth measuring, like SMART, many of our goals are still not meaningfully measurable. Try these 5 questions instead... (more…)

Management guru Peter Drucker is quoted over and again for his message that the key to strategy is omission. Good strategy is ruthlessly about what not to do, than it is about what to do. The same goes for KPIs. We must be ruthless about what to measure.

When I first started my career in performance measurement, the Balanced Scorecard was the new thing. I was really excited at first, as it was being heralded as the best methodology for measuring organisational performance that had ever been developed. I was the Measurement Consultant in Queensland Rail at that time, and my hope was that I’d found the guidance I’d been looking for to lead my col...