I fundamentally disagree that we should be striving to hit our KPI targets each month (or whatever frequency we measure at). Natural variability guarantees it's purely a fluke if we hit a target in any given month. We need targets to make more sense.

KPI thresholds are not improvement tools; they make people react in a rush to quick fixes and gaming that end up making performance worse. (more…)

Lag measures cannot be improved directly; only through changing one or more of their lead measures. And there are six basic steps to make this happen. (more&h...

Starting with too many KPIs still remains a huge mistake that too many people make. Experience still teaches us to start small when we start with KPIs. (more…)

The COVID-19 Growth Factor metric is an insightful model for measuring results that move from chaos to stability, then to improvement. (more…)

A typical way to set targets is to calculate a target for the year, and then apportion it to each month in that year. The idea is to keep everyone focused on achieving the target, so increase the likelihood the annual target will be met. But it doesn't work. ...

The simple secret to prioritising the KPIs that need your attention is to monitor the size and direction of the gap between current performance and targets. (more…)

Practical Performance Measurement is a book that details the PuMP methodology, and is filled with step-by-step KPI templates for faster, easier, more meaningful and engaging KPIs.

Improving data accuracy doesn't mean your historic KPI values are useless. Just don't confound data integrity with performance improvement. (more…)