When you don't have the time and energy to take on a deliberate approach to developing great KPIs, these 3 hacks for better KPIs can quickly and easily improve the way you're measuring. (more…)
Unless your performance reports are focused on answering three critical questions, they're likely to bore you sleep, lead you astray, or confuse the begeesus out of you. (more…)
I've written about two very powerful graphs to use on performance dashboards, or in performance reports that need to be concise: my version of Stephen Few's bullet graph, and my version of Edward Tufte's sparkline (my version is called a smartline). Is one better than the other?
The purpose of a KPI performance dashboard is to interpret quickly and accurately how an organisation's top priority performance results are doing compared to target, and initiate action to close gaps between actual and target performance. But there are some KPI dashboard design mistakes that derail this purpose.
Performance measures aren’t doing their best work when you treat them as a tick-and-flick monitoring tool. They are only giving you one angle on performance. Often the insights you need will come from a richer story that needs more characters to give a fuller picture.
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