When you don't have the time and energy to take on a deliberate approach to developing great KPIs, these 3 hacks for better KPIs can quickly and easily improve the way you're measuring. (more…)
Business-as-usual (BAU) measures are not priorities for improvement like strategic performance measures are. But we still need to monitor them in case action is needed. (more…)
I've written about two very powerful graphs to use on performance dashboards, or in performance reports that need to be concise: my version of Stephen Few's bullet graph, and my version of Edward Tufte's sparkline (my version is called a smartline). Is one better than the other?
Improving data accuracy doesn't mean your historic KPI values are useless. Just don't confound data integrity with performance improvement. (more…)
Performance measures aren’t doing their best work when you treat them as a tick-and-flick monitoring tool. They are only giving you one angle on performance. Often the insights you need will come from a richer story that needs more characters to give a fuller picture.
Have you ever designed a new performance measure - a powerful one you felt excited about - and then discovered the data you needed was not in the right format or detail? Of course you have! It's a common challenge when you decide to measure something more deliberately or more meaningfully than you have in the past. But don't let the data problems put an end to your powerful new measure!
Performance measurement is a left-brain concept which more people can become engaged when metaphors translate that concept for the right brain. (more…)
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