KPI target setting is both science and art. Science, in that it has proven and logical steps. Art, in that it needs your own creative input too. (more…)

Many (most?) KPI performance dashboards fail to inform, because people jump the gun and focus too much on the app and not nearly enough on the KPIs. (more…)

Starting with too many KPIs still remains a huge mistake that too many people make. Experience still teaches us to start small when we start with KPIs. (more…)

The irony is that if we don't make time for better measurement now, we'll have even less time for it in the future. In other words, all the reasons why we don't have time to measure are the very reasons why we need to. (mor...

Here are 13 practical ways to nurture psychological safety in your organisation, so its KPI transformation can succeed. (more…)

The most common question people ask when they need performance measures (for whatever reason) is also the worst question you can try to answer. (more…)

What separates organisations that get traction with their performance measurement from those that spin their wheels is the cross-organisational KPI Community of Practice. (more&hellip...

Missing data for your KPIs could mean you're missing important signals. Here are 3 ways to handle missing data. (more…)

When we integrate a better performance measurement approach into the strategy processes we already have, we can make those processes work so much better, to truly achieve our strategic direction.

Don't outsource KPI development or do it alone. You'll get much greater KPI buy-in with a well-designed Measures Team. (more…)