BOOK REVIEW: Designing Metrics, by Dr. Bob FrostAugust 5, 2008 by Stacey Barr
5 Stars — Simple, illuminating, and worth the 60 minutes (or less) to read!
In as simple and few words as necessary, Dr Bob Frost has articulated some important essentials of performance measurement. Firstly, that you most definitely need to think about measuring organisational performance holistically, crafting and using measures that help tell the story of the organisation’s performance, not just local performance.
And thirdly, that it’s very important you’re clear about what successful performance measurement looks like, and what flawed performance measurement looks like too.
It’s not particularly a step-by-step how-to book, but a valuable book to spend the 1 hour or less it takes to read and digest.by
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