CASE STUDY: Reducing Administrative Waste With a Single Powerful Performance Measure
March 21, 2014 by Stacey BarrThe following case study is an excerpt from my book, Practical Performance Measurement: Using the PuMP Blueprint for Fast, Easy and Engaging KPIs.
It’s about how a team in the Federal Aviation Administration in the United States used a simple performance measure to dramatically reduce waste in one their business processes.
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