CASE STUDY: Reducing Administrative Waste With a Single Powerful Performance Measure

by Stacey Barr |

The following case study is an excerpt from my book, Practical Performance Measurement: Using the PuMP Blueprint for Fast, Easy and Engaging KPIs.

It’s about how a team in the Federal Aviation Administration in the United States used a simple performance measure to dramatically reduce waste in one their business processes.

Download the Case Study here…

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  1. Jeff Bloom says:

    Excellent information and some real-time examples

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Practical Performance Measurement: Using the PuMP Blueprint For Fast, Easy, And Engaging KPIs, book by Stacey Barr

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