CASE STUDY: Reducing Administrative Waste With a Single Powerful Performance Measure
by Stacey Barr |The following case study is an excerpt from my book, Practical Performance Measurement: Using the PuMP Blueprint for Fast, Easy and Engaging KPIs.
It’s about how a team in the Federal Aviation Administration in the United States used a simple performance measure to dramatically reduce waste in one their business processes.
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Our next PuMP Performance Measure Blueprint Workshops include:
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>> North America, Online Interactive, 15-19 Nov 2021
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>> Africa, Online Interactive, 28 Nov - 2 Dec 2022
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Excellent information and some real-time examples