How to Measure Employee Engagement and Its Drivers
February 27, 2018 by Stacey Barr | Leave a Comment
If you measure employee engagement using Staff Turnover, you're well off mark. Leadership expert Zoë Routh offers us a more meaningful and practical way to measure employee engagement and its drivers.
Filed Under:
Example Measures & KPIs
How to Measure Marketing Outreach
January 2, 2018 by Stacey Barr | Leave a Comment
Marketing outreach is essentially sending a message out into a target audience, to attract more people that our organisation or business exists to help. It can be time consuming and expensive, so we want to make sure it’s working. But what do you measure to find that out?
Filed Under:
Example Measures & KPIs, Meaningful Performance Measures
How to Measure Policy Advice
December 5, 2017 by Stacey Barr | Leave a Comment
Finding the right KPIs to measure policy advice is a big challenge. But it's not because policy is immeasurable. It's because we don't define policy success clearly enough. (more…)
Filed Under: Example Measures & KPIs, Making Strategy Measurable
What Kevin Bacon Teaches Us About Measuring Networks
October 17, 2017 by Stacey Barr | Leave a Comment
The Bacon number is a measure of closeness to Kevin Bacon. Believe it or not, it has some useful applications in business. (more…)
Filed Under: Example Measures & KPIs, Meaningful Performance Measures
How to Measure Productivity by Proxy
April 4, 2017 by Stacey Barr | Leave a Comment
Every organisation wants a productive workforce. But measuring productivity, which is critical to improving it, is a struggle. It's hard to make it tangible. In his book Smart Work, productivity expert Dermot Crowley gives us a clue about how to measure productivity using a very practical proxy.
Should You Measure the Positive or the Negative?
November 8, 2016 by Stacey Barr | Leave a Comment
How to Make Diversity Measurable
October 25, 2016 by Stacey Barr | Leave a Comment
There are lots of goals that are really hard to measure. I've written about measuring workforce capability, but another hard-to-measure goal is workforce diversity. Don't expect a list of the best measures, though. The problem lies with what diversity actually means to you...
Filed Under:
Example Measures & KPIs, Making Strategy Measurable
How to Measure the Most Important Thing to Your Customers
July 19, 2016 by Stacey Barr | Leave a Comment
We might all measure customer satisfaction or NPS, but neither of these help us monitor specifically what is most important to our customers. Here's how to figure out the most important things to measure for your customers.
Filed Under:
Example Measures & KPIs, Performance Measure Frameworks
Why Would Anyone Buy 36,000 KPIs?
July 12, 2016 by Stacey Barr | Leave a Comment
There is an ever-increasing supply of KPI libraries and lists available for sale. And they are HUGE. The collections are in the tens of thousands in general and in the hundreds and thousands for specific industries. They are meeting a trending demand in the market, but no one seems to realise the incorrect assumptions this trend is operating on.
Filed Under:
Example Measures & KPIs, Meaningful Performance Measures
How to Make Sure Your Targets Match Your Measures
May 24, 2016 by Stacey Barr | Leave a Comment
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Director: Stacey Barr