The 6 Levels of Measures for Training, Beyond Happy Sheets
March 18, 2014 by Stacey Barr | Leave a Comment
Jack Phillips' 6 levels of measures for training is an excellent framework. Here is an example of how to use that framework to measure the effectiveness of training, beyond just satisfaction.
Filed Under:
Example Measures & KPIs
4 Categories of KPIs for Lean Performance
March 11, 2014 by Stacey Barr | Leave a Comment
Filed Under: Example Measures & KPIs, Getting Started
BOOK REVIEW: Metrics, by Martin Klubeck
January 23, 2014 by Stacey Barr | Leave a Comment
4 Stars -- Practical performance measurement wisdom from the trenches... Marty Klubeck's fresh and practical perspective on how to measure what matters fills a gap in the performance measurement literature. It's the most important gap to fill: the how-to and step-by-step details of how to decide what is important to measure, what the measures should be, and how to use those me...
How to Give Your Performance Measures Meaningful Names
January 7, 2014 by Stacey Barr | Leave a Comment
If you don't take care in naming your performance measures, you end up with problems like different measures having the same name, the same measure having different names, and people getting confused about what the measure is about. That's messy. So don't take naming your measures too lightly.
Filed Under:
Example Measures & KPIs, Meaningful Performance Measures, Using Measures
4-Step Recipe for Writing a Quantitative Measure
December 10, 2013 by Stacey Barr | Leave a Comment
When we write our measures or KPIs as two- or three-word phrases, like Customer Loyalty, Employee Engagement, Turnaround Time and Sales Call Efficiency, it makes it impossible to implement or report them properly. This recipe for writing quantitative measures or KPIs fixes the problem.
Filed Under:
Example Measures & KPIs, Meaningful Performance Measures
3 Reasons Why Staff Turnover Fails To Measure Employee Engagement
December 3, 2013 by Stacey Barr | Leave a Comment
Staff Turnover might be easy and familiar to measure, but it is a very poor way to measure employee engagement. Here are five reasons why. (more…)
Filed Under: Example Measures & KPIs, Meaningful Performance Measures
Reaching Your Goals Through Triangulating Measures
November 12, 2013 by Stacey Barr | Leave a Comment
Triangulation is a method of locating a point using information about its relationship to two or three known points. It's applied in social sciences by using two or more methods to check the results of a study. Applying this concept to performance management, we can use multiple measures to triangulate our goals, lessening the...
How To Tell An Insightful Story Of Performance With Measures
October 1, 2013 by Stacey Barr | Leave a Comment
CASE STUDY: 3 Common Mistakes To Avoid With Your XmR Charts (Part 3)
September 24, 2013 by Stacey Barr | Leave a Comment
CASE STUDY: 3 Common Mistakes to Avoid With Your XmR Charts (Part 1)
September 10, 2013 by Stacey Barr | Leave a Comment
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