Bernard Marr created the concept of "Key Performance Questions" to develop better Key Performance Indicators. But ask the wrong KPQ and you'll get the wrong KPIs. (more&helli...
If you wait to find KPI best practice in your industry, before improving your performance measures, you're going to wait too long. (more…)
KPI thresholds are not improvement tools; they make people react in a rush to quick fixes and gaming that end up making performance worse. (more…)
Following recent investigation into the banking sector's gross misconduct, the traditional KPIs driving their poor behaviour must change. (more…)
Buying KPIs from online libraries or hiring experts to develop them might seem like the best way to get the right ones. But it only perpetuates the problem and fixes nothing. (more…)
Trying to find the right strategic KPIs can feel like getting lost in a maze, particularly if the strategic plan is not well-structured. (more…)
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