In this interview with Professor Jerry Muller, author of The Tyranny of Metrics, one of the things we discuss is how metric fixation kills KPI buy-in. (more…...
Before you start a new performance measurement approach, first use this formula for the right conversation to win leadership support for better KPIs. (more…)
Many KPI initiatives fail because perfection gets in the way. For successful KPI progress, use the 80% rule to be practical, not perfect. (more…)
Objectives and Key Results (OKRs) promise to help us measure what matters. But take a closer look, and you'll see they have little to do with performance measurement. (more…)
Too many organisations still manage employee performance with annual KPIs. Overwhelming evidence proves it doesn't work. What's needed is 'performance forward' conversations.
KPIs for Individuals (Measuring People)
Filed Under: KPIs for Individuals (Measuring People)
To improve any business process with long wait times, or a backlog of unprocessed work, we need to meaningfully measure queue performance. (...
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