4 Stars -- Great for senior managers and executivesThere aren't a lot of really good books about performance management, and performance measurement specifically, available yet. Too many of them are overly prescriptive in what to measure and very light on the details of how to measure (properly).
Filed Under: Performance Philosophy
5 Stars -- Smashing those unchallenged assumptions about appraisalIf you grapple with performance appraisal, then it might be worth thinking through the assumptions that you have built your performance appraisal system upon. And that's how Tom and Mary's book can help. They describe a series of assumptions that most performance appraisal systems are based on, and the...
What’s your target achieving track record? Do you reach the majority of your targets within their set timeframes, or do you find yourself throwing up all kinds of rationalizations and reasons as to why the majority of your targets were not met? It might be because your target setting process is a little too much about numbers and not nearly enough about emotion, about how people feel about t...
Winning awards, completing projects and initiatives on time, meeting budget, counting widgets, annual surveys, and whatever we can find at the back of the ‘performance measure pantry’ that was left over from last year – they are all ugly measures! If you’re stuck with this sort of thing, here are some ideas for what to do about it.
Most people in business know they need feedback from customers in order to make service delivery and product design more in line with customer needs and expectations. But too often, the process of measuring customer satisfaction and perception is more complex and convoluted than it needs to be.
Here is a simple approach that gives you
Example Measures & KPIs
Filed Under: Example Measures & KPIs
Buy-in is that state when people are committed to something, when they are convinced of its worth for them and no longer have objections or fears that get in their way of adopting it. It’s when they feel a sense of ownership about it. Most of us want our people to feel this way about KPIs and performance measurement, but we don't realise that we might actually be getting in the way of buy-i...
The report design working group sat around the table, sifting through the draft strategic performance report to suggest how to make it more useful. Measure by measure they chatted and suggested and critiqued and debated: “this one would look better if it was a bar chart”, “yeah, I like the three-dimensional bar charts”, “we should add another line to this chart because it would be interesting t...
Connect with Stacey
Haven’t found what you’re looking for? Want more information? Fill out the form below and I’ll get in touch with you as soon as possible.