LaDonna R. asks: "How do you keep the KPI knowledge and skill of all participants current when new managers join the team all the time?" (more&hellip...

Most strategy just isn't measurable. That means your goals or objectives probably need a little work before you should bother asking that question "how do you measure that?" (more…)

IN THIS EPISODE: A Case Study interview with Cheryl Welch, Strategic Planning Coordinator with Tualatin Valley Water District in Oregon, USA, who facilitated a distribution crew to great measures in no time flat.

Darrell U. asks: "What are the definitions of performance measurement terms... metric vs. measure, performance indicator vs. key performance indicator?"

Questions like "Why did you choose that KPI?" and "Why didn't you choose this KPI?" and "What were we thinking?!" shouldn't be answered with "Um, I dunno!"

IN THIS EPISODE: A Case Study interview with Jerry Stigall, a Strategy Professional who led Douglas County to win the Balanced Scorecard Award for Excellence. (more…)

This case study is a process definition for a Billing Process, adapted from a real freight business. It shows the steps for not only improving a business process, but using the process to identify both Process Result and In-Process measures.

Justine G. asks: "How do you identify good KPIs for lofty strategic goals, like 'improve the health of citizens'?" (more…)

This is an excerpt from the Measure Up Podcast: A Case Study interview with Bec Bach, a Performance Analysis and Reporting Consultant who helps South Australian schools use data and evidence for improvement planning.

IN THIS EPISODE: A Case Study interview with Bec Bach, a Performance Analysis and Reporting Consultant who helps South Australian schools use data and evidence for improvement planning. ...