Author of "Key Performance Indicators"

Overview:

You already know that I specialise in the nitty-gritty steps of the performance measurement process (like how to design meaningful measures), but having the measurement techniques is just one part of a successful performance measurement implementation. You also need to understand that setting up a performance measurem...

Author of "Show Me the Numbers" and "Information Dashboard Design".

Overview:

When I found Stephen Few's book "Information Dashboard Design" I was really impressed, and wanted to share this gem with you. Stephen speaks of dashboard design in our language - the language of people that use dashboards. And armed with his insights and examples, we can help our ...

STACEY: Doug Hubbard, of Hubbard Decision Research, is an internationally recognized expert in the field of IT value, with over 18 years experience in IT management consulting including 10 years experience specifically in teaching organizations to use his AIE (Applied Information Economics) method. But today I'm talking to him about the challenge of getting practical measures w...

Author of "How to Measure Anything".

Overview:

It was fantastic to interview Doug Hubbard about the topic of his newly released book "How to Measure Anything"!

5 Stars -- Get good, sound ideas, fast.

Bob's "Measuring Performance" book is small, concise and offers good, sound ideas and principles for measuring performance. No, it doesn't offer step by step instructions or templates or examples, it's not that kind of book. It's the kind of book I'd give to someone just exploring performance measurement, or just doing their first review of thei...

4 Stars -- Great for senior managers and executives

There aren't a lot of really good books about performance management, and performance measurement specifically, available yet. Too many of them are overly prescriptive in what to measure and very light on the details of how to measure (properly).

5 Stars -- Smashing those unchallenged assumptions about appraisal

If you grapple with performance appraisal, then it might be worth thinking through the assumptions that you have built your performance appraisal system upon. And that's how Tom and Mary's book can help. They describe a series of assumptions that most performance appraisal systems are based on, and the...

Are you accidentally adopting these 8 ways to make your survey useless? Find out how to create successful surveys. (more…)

Winning awards, completing projects and initiatives on time, meeting budget, counting widgets, annual surveys, and whatever we can find at the back of the ‘performance measure pantry’ that was left over from last year – they are all ugly measures! But how can you find meaningful measures and KPIs, without going around in circles, or wasting more time? If you’re stuck with this sort of thi...

Most people in business know they need feedback from customers in order to make service delivery and product design more in line with customer needs and expectations. But too often, the process of measuring customer satisfaction and perception is made more complex and convoluted than it needs to be. Here is a simple approach that gives you