Not really. There are three problems you have, if you find that one KPI can be the performance measure that monitors more than one goal or objective. (more…)

When you have colleagues that confuse activity as evidence of success, try this 4-step approach to speak about better alignment of measures to outcomes. (more&hell...

If what gets measured is what gets done, then what is getting done if your rhetoric about what matters isn't what is getting measured? Check if your metrics match your rhetoric. (more…)

It can be a struggle to align everyone to organisational outcomes, or the corporate strategy. But the solution is not to make up dubious linkages. (more…)