It’s an emotional thing, performance reporting. Executives give up the precious little time they have for their families to instead paw through piles of strategic reports often more than an inch thick (or they leave the pile of reports on their desk and make decisions from their guts instead). Managers earnestly trawl through operational reports (particularly looking for the measures that give ...

The management team sit around the monthly performance report, debating. But they’re not debating the interpretation of the trends or signals in the data. They’re not debating the causes that sit beneath those trends or signals. And they’re not debating the pros and cons of various performance improvement ideas. No, they’re debating ...

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