The best and most meaningful performance measure in the world can be rendered utterly useless if no one is clear about who should interpret and use it. (more…)
Donald Trump Jr., on 21st Century TV, interviewed my friends Howard Rohm (CEO) and Gail Stout Perry (Vice-President of Strategic Solutions) from the Balanced Scorecard Institute. During the interview they shared some great tips about strategy design, specifically with their approach to the Balanced Scorecard. They discussed:
- the problems of the C-Suite designing goals that fail ...
If your KPIs suck, even though you've long wished for better ones, it's likely that something is holding you back. That 'something' could be a very good reason, or it could simply be an excuse that you're mistaking for a reason.
When you struggle to find meaningful measures for your strategic goals, there are a few problems that have to be fixed. I've written passionately and prolifically about how weasel words make goals immeasurable. And there's another problem too, called multi-focus. Multi-focus is when we blend several performance results into a single goal statement....
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