It’s an emotional thing, performance reporting. Executives give up the precious little time they have for their families to instead paw through piles of strategic reports often more than an inch thick (or they leave the pile of reports on their desk and make decisions from their guts instead). Managers earnestly trawl through operational reports (particularly looking for the measures that give ...

One of the hardest challenges in implementing better KPIs and measurement into an organisation is engaging the leaders and managers to care about measuring what matters.

The management team sit around the monthly performance report, debating. But they’re not debating the interpretation of the trends or signals in the data. They’re not debating the causes that sit beneath those trends or signals. And they’re not debating the pros and cons of various performance improvement ideas. No, they’re debating ...

Author of "Key Performance Indicators"

Overview:

You already know that I specialise in the nitty-gritty steps of the performance measurement process (like how to design meaningful measures), but having the measurement techniques is just one part of a successful performance measurement implementation. You also need to understand that setting up a performance measurem...