Are you accidentally adopting these 8 ways to make your survey useless? Find out how to create successful surveys. (more…)
What’s your target achieving track record? Do you reach the majority of your targets within their set timeframes, or do you find yourself throwing up all kinds of rationalizations and reasons as to why the majority of your targets were not met? It might be because your target setting process is a little too much about numbers and not nearly enough about emotion, about how people feel about t...
Winning awards, completing projects and initiatives on time, meeting budget, counting widgets, annual surveys, and whatever we can find at the back of the ‘performance measure pantry’ that was left over from last year – they are all ugly measures! If you’re stuck with this sort of thing, here are some ideas for what to do about it.
Most people in business know they need feedback from customers in order to make service delivery and product design more in line with customer needs and expectations. But too often, the process of measuring customer satisfaction and perception is more complex and convoluted than it needs to be.
Here is a simple approach that gives you
Example Measures & KPIs
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