The most common question people ask when they need performance measures (for whatever reason) is also the worst question you can try to answer. (more…)

Try this formula for the right number of KPIs or performance measures that you truly need, so you can stop drowning in too many KPIs or thirsting for more. (more…)

The order that we think about KPIs, targets and initiatives has a profound effect on whether or not we end up with the right KPIs. (more…)

The reasons why we measure performance can profoundly influence how we do it, and whether it improves performance or not. What's your reason? (more…)