We can't improve performance when we think KPIs are about success or failure, because it makes it a threat. Stoicism makes KPIs about curiosity and learning. (more…)
Do you want to improve the validity of your survey-based performance measures? Upping the response rate is one of the ways to do that.
Harvard Business Review posted this article about how attaching a hand-written personalised sticky note to each survey form you send to a recipient can double your response rate:
Data Collection and Integrity
Filed Under: Data Collection and Integrity
IN THIS EPISODE: Article: 7 KPI New Year's Resolutions Q&A: How do you convince busy managers that they should spend time developing the right measures? Quick Tip: Start with a Pilot Project to build momentum and engagement.
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