There is a lot of doubt about how to correctly set a performance measure's baseline using XmR charts. Remove your doubt by following this process. (more…)
When teams see how their actions can make a difference to even a single KPI, it can trigger a new performance culture. (more…)
We can't know if performance improves unless we know where it started. That's why we set a KPI baseline. Here's how to set your KPI baseline the right way! (more…)
This is a case study about the Area Agency on Aging at the Denver Regional Council of Governments (DRCOG) use of XmR charts. It's by Kirsti Klaverkamp and Jerry Stigall, of Denver, Colorado. (more&h...
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