PuMP Blueprint Workshop Brisbane 2019
Details for our Brisbane workshop
on 13, 14 & 15 March, 2019
I am genuinely very excited that you’re coming along to this PuMP® Blueprint Workshop!
This workshop is such an engaging and practical way to learn the step by step blueprint to measure what matters so you can truly improve the performance of your business organisation.
Expect to have fun, to learn heaps, and to leave feeling excited and equipped to make a huge difference in your company or organisation. Performance measurement is at the heart of high performance, and you’re one of the performance leaders the world so very much needs.
Your receipt and confirmation of registration
If you registered online, check your email inbox now for your receipt for payment – if you have any trouble finding it (check your spam folders too), then contact us at firstname.lastname@example.org and we will reissue it to you.
If you are based in Australia, note that this email contains all the information required to be your tax invoice.
If you registered offline, you will receive your receipt for payment after your payment has been received and processed. If you have any questions, contact Claire at email@example.com.
Now, below you’ll find some handy information about the workshop, so you may like to print this page for reference.
Meet your workshop presenter, Mark Hocknell
Mark Hocknell is my lead PuMP Partner on planet Earth, and has been facilitating, coaching and teaching PuMP for our clients for about 10 years now.
Mark leads all our public and in-house PuMP Blueprint Workshops in Australia, New Zealand and Asia-Pacific.
Mark has a very encouraging, collaborative and insightful presentation style. His past experience as a manager struggling with performance measurement gives him a unique empathy for how we commonly struggle with it too.
Mark’s passion for PuMP is contagious, and I know you’ll really enjoy learning with him.
Listen to our pre-workshop warm-up message
If you haven’t already, make sure you allocate 30 minutes to listen to my pre-workshop warmup message, where I share some tips with you for preparing for the workshop and getting the most out of it.
Here’s where to go to listen online, or download the recording and the transcript (if you prefer to read): //www.staceybarr.com/products/pumpblueprintworkshop/warmup
Dates and times for the workshop
The 2-day workshop plus 1-day facilitation:
- Wednesday 13, Thursday 14 and Friday 15 March, 2019
- 8:45am registration and arrival coffee & tea
- 9:00am start / 5:00pm finish (days 1 & 2)
- 9:00am start / 3:00pm finish (day 3)
- Lunch and morning and afternoon snacks are all provided.
Location of the workshop
Address: Level 3, 288 Edward Street, Brisbane City, Qld, 4000.
Telephone: 1800 629 088
Visit the Cliftons website: www.cliftons.com
A map of Cliftons Brisbane location:
Getting to and from the workshop
Cliftons Brisbane is located in the heart of the city, just a two-minute walk from Central Station and the Queen Street Mall. Cliftons is easily accessible by public transport.
Queensland Rail Train Services
Cliftons is conveniently located within a short walking distance from Central Station. For timetable and station information, please visit www.translink.com.au
Brisbane City Council Buses or Ferries / City Cats
If you prefer to travel via Bus and/or Ferry, please use the following link to find the most suitable combination for your needs. www.translink.com.au
Cliftons offer a half day rate of $44 incl GST for guests to park at Queens Street Plaza on Edward Street. Please park as normal then see Cliftons reception on site to pay the parking fee (cash only) and you will then be supplied with a 5 digit code to enter into the screen as you exit the car park.
Accommodation (if you need it)
There are multiple options for accommodation available within close proximity to the workshop’s venue. To find the most suitable accommodation for your preferences, we recommend using www.tripadvisor.com.au
Dress code for the workshop
Please make sure you’re comfortable. We recommend business casual dress (yes, jeans are okay if you’re dressed smartly).
Also, make sure you dress in layers (such as wraps or sweaters) – you know how unpredictable and uncontrollable training room air conditioning can be!
What to bring with you
The Performance Measure Blueprint Workshop is very practical and interactive, so you will get more value from it if you bring a few things along with you, to refer to and to work on:
- Your organisation’s or team’s strategic or operational or business plan (or whatever you call it) – where you have written your goals, objectives and targets for the coming year(s).
- Your existing performance measures or KPIs – either a list of them, their definitions, or graphs or tables of their current and historic results.
- Your current performance report – the document you use to report progress against your goals, objectives and initiatives.
- Business cards, so you can network with fellow participants after the workshop.
The workshop program
Days 1 & 2 of the workshop start promptly at 9am and will finish by 5pm. Over our first 2 days together, we will be working through each step in the PuMP® methodology, understanding its purpose, how it works, looking at a case study and giving you time to practice using it to measure your own goals:
Performance measurement is a process, not an event.
We discuss the problems with performance measurement and how to solve them by thinking about performance measurement as a process.
STEP 1: Understanding Measurement’s Purpose
Fixing the focus firmly on continuous improvement as the purpose for measurement.
We start with the PuMP® Diagnostic to help your Measures Team understand what good measurement means, and how to do it properly to avoid the most common struggles and problems.
STEP 2: Mapping Measurable Results
Translating our strategy into clear, focused and measurable performance results.
We explore why it’s so hard to measure the right things, how to test if a strategy (i.e. your goals, objectives or priorities) is measurable enough and fix it using the PuMP® Measurability Tests, and how the PuMP® Results Mapping technique makes strategy easier to understand and measure.
STEP 3: Designing Meaningful Measures
Choosing the most feasible and relevant measures that evidence our performance results.
We review the traditional approaches people take to selecting measures and why they fail, and then see how the PuMP® Measure Design technique produces measures that are meaningful, relevant, cost-effective and easy for people to buy-in to.
STEP 4: Building Buy-in to Measures
Getting ownership from our stakeholders, quickly, easily and engagingly.
There are some very specific reasons why people don’t buy in to performance measures which we will explore, and we’ll see how the PuMP® Measure Gallery technique can build buy-in and generate excitement for performance measurement.
STEP 5: Implementing Measures
Documenting in detail the data, analysis and reporting requirements for each of our measures.
We talk about the causes behind why so many measures are never brought to life (i.e. never get reported or used) and how the PuMP® Measure Definition technique is so useful for specifying exactly how each measure should be implemented.
STEP 6: Interpreting Signals from Measures
Focusing ourselves on gaps between as-is and should-be performance.
It’s so easy to misinterpret performance measure signals, and frighteningly, most people do. So we’ll follow the PuMP® Measure Interpretation technique to make interpretation of performance measures easier, valid and incredibly insightful.
STEP 7: Reporting Performance Measures
Creating useful and usable performance reports that inspire us to action.
We’ll look at why typical performance reports are next to useless, and discover how the PuMP® Report Design technique quickly and easily produces performance reports that answer the 3 questions every performance report should answer.
STEP 8: Reaching Performance Targets
Improving our business processes to move as-is performance toward should-be.
The role of performance measures is to improve performance more easily, quickly and economically. The PuMP® Using Measures technique shows how to use performance measures to get the highest leverage improvements.
Preparing for a successful PuMP® implementation.
We’ll close the 2nd day of the workshop by focusing on how to start implementing PuMP® to choose, create and use your first meaningful performance measures, in a way that brings quick success.
IMPLEMENTATION (3rd day)
Day 3 starts at 9am and will finish by 3pm. The third day is 100% practical. You will begin applying the first few steps of PuMP to work directly on your own goals and measures.
You will be coached by your expert PuMP trainer, and also get a boost from some collaboration from other workshop participants.
You’ll leave the third day with meaningful, quantitative and directly relevant measures for your goals, ready for you to implement back at work.
If you have questions, contact Debbie Brown, Event Manager Extraordiaire
Debbie is our Event Manager, and superstar at taking 5-star care of our customers. If you have any questions about the workshop or venue, just contact Debbie at: firstname.lastname@example.org
We looking forward to meeting you!
In the meantime, if you have any questions or a curiosity you need sufficed about the workshop, please just send an email or give me a call.
I know your PuMP Facilitator, Mark Hocknell, can’t wait to share with you the simple, powerful steps to finally creating the most meaningful performance measures to achieve your goals this year (and beyond)!
the Performance Measure Specialist
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