The following case study is an excerpt from my book, Practical Performance Measurement: Using the PuMP Blueprint for Fast, Easy and Engaging KPIs. It's about how a team in the Federal Aviation Administration in the United States used a simple performance measure to dra...



M William (Bill) Sermons, Director of the Alliance’s Homelessness Research Institute, specializes in cross-disciplinary research and program evaluation. As Director of the Homelessness Research Institute, he is responsible for advancing the Institute’s aim of building and disseminating knowledge that informs policy and practice.



Following on from Parts 1 and 2, another of the legacy habits that can sneak surreptitiously into our XmR charts and make them incapable of highlighting the real signals in our performance measures, is relying too much on our eyes and not enough on the rules for detecting signals.





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