The Global PuMP Partner Team

Your local performance measurement and PuMP experts are ready to help.

Our Licensed PuMP Partners are passionate about performance measurement done right. They are dedicated to using PuMP as their approach to helping you overcome your struggles with measuring what matters. Meet them here:

Australia:

Africa:

Canada:

United Kingdom:

United States:

 

Mark Hocknell, Australia and Asia-Pacific

PuMP® Partner
Email: mark@markhocknell.com
Phone: +61 0438 451 405

Web: www.markhocknell.com

Mark joined our PuMP® Partner team in 2007. He is licensed to use PuMP in performance measurement consulting, and also teach in-house PuMP Blueprint Workshops.

Mark has worked with more than 30 organisations from the ‘C’ level to the operational team level to implement performance management and measurement process and practice. He has applied the PuMP methodology to the full range of organisations – from asset intensive utilities, local authorities, non-profits, state and federal government departments/agencies to large manufacturers and small-to-medium sized businesses.

While Mark regularly teaches the in-house PMBW, his focus is on PuMP implementation and supporting organisations of all sizes to get the most of out of measuring the right things. To support his implementation skills, Mark has 10 years experience as a management consultant, 8 years (part time) as a sessional academic with the QUT Graduate School of Business and previously 16 years in corporate management. He holds an MBA, change management qualifications and is a Net Promoter Certified Associate.

Mark has integrated PuMP into business practice to enhance planning outcomes, benefits identification and management, and even performance agreements between managers and teams.

Meet Mark in this video, where he explains his approach to PuMP.

 

Peter Ndaa, Kenya (and Eastern Africa)

Chief Executive, Balanced Scorecard Eastern Africa
Email: admin@balancedscorecard.co.ke
Phone: +254 707 968982 or +254 (0)202 385983
Web: www.balancedscorecard.co.ke

Peter is the Chief Executive of Balanced Scorecard Eastern Africa and a Senior Associate with the Balanced Scorecard Institute, Cary, North Carolina, USA. He has over 20 years experience as a consultant, practitioner and trainer in the areas of business strategy development and implementation, business development, financial management, management information systems and human resource management.

With Peter’s extensive experience in strategy development and the Balanced Scorecard, he appreciates the importance of a practical performance measurement methodology that can compliment his approach to strategy development. So Peter became a valued member of our PuMP® Consultant team in 2013.

Peter offers in-house PuMP Blueprint Workshops and also PuMP consulting to support our customers in Eastern Africa.

Njeri Faith, Kenya (and Eastern Africa)

Director, Business Development & Organizational Change Consultant, Balanced Scorecard Eastern Africa
Email: admin@balancedscorecard.co.ke
Phone: +254 707 968982 or +254 (0)202 385983
Web: www.balancedscorecard.co.ke

Faith is the Business Development Director of Balanced Scorecard Eastern Africa and organizational change consultant. She has over 15 years experience as a consultant, practitioner and trainer in the areas of organizational change, communication, and performance management including balanced scorecards.

Change management is an invaluable input in ensuring right understanding, approach and attitude towards performance measurement. Faith’s experience in this area and in performance management makes her a valued member of the PuMP® Consultant team. She became a member of the team in 2015.

Faith offers in-house PuMP Blueprint Workshops and also PuMP consulting to support our customers in Eastern Africa.

Angela Wainaina, Kenya (and Eastern Africa)

Partner and Director of Consulting, Balanced Scorecard Eastern Africa
Email: admin@balancedscorecard.co.ke
Phone: +254 707 968982 or +254 (0)202 385983
Web: www.balancedscorecard.co.ke

Angela Wainaina is a Partner and Director of Consulting at Balanced Scorecard Eastern Africa.

She has 17 years of experience in management consulting in the areas of strategy development and implementation, performance management, change and project management.

Her consulting experience spans across Kenya, Uganda, Tanzania, Zambia and the United States. Angela is a PuMP Certified Consultant, a certified Balanced Scorecard Professional and holds an MBA in Corporate Strategy & Economic Policy from The Maastricht School of Management, The Netherlands.

 

Kayode Sufianu, Nigeria (and West Africa)

Chief Executive, Balanced Scorecard West Africa
Email: ksufianu@balancedscorecard.org
Phone: 234 8027786565
Web: www.balancedscorecardwa.org

Kayode is the founder and CEO of Rosequeen Consulting and Balanced Scorecard West Africa, and is a Senior Associate of the Balanced Scorecard Institute, Cary, North Carolina, USA. He has over 28 years of work and consulting experience in facilitating business planning and transformation in many organizations.

Kayode has taught balanced scorecard and performance management courses in Nigeria, Ghana and Botswana, and now as a valued member of our PuMP® Consultant team, he offers public and in-house PuMP Blueprint Workshops and also PuMP consulting to support our customers in West Africa.

 

Louise Watson, Canada

President, Adura Strategy
Email: louise@adurastrategy.com
Phone: +1 604-924-4545
Web: www.adurastrategy.com

Louise’s consulting practice focuses on helping leaders achieve “dust-free strategies” – strategies that are regularly used because they are understood, owned, and evaluated by teams across an organization. Because of her belief in achieving strategy that is “dust-free”, Louise is committed to proper and practical performance measurement, and so joined our PuMP® Partner team in 2013.

Louise offers in-house PuMP Blueprint Workshops and also PuMP consulting to support our customers in Canada.

 

Paul Frith, United Kingdom

Co-founder and Director, Performance Measurement & Analytics, Rubica
Email: paul.frith@rubica.co.uk
Phone: +44 0333 241 3008
Mobile: +44 7900 581181
Web: www.rubica.co.uk

Paul is a performance measurement & analytics specialist and co-founder of Rubica: Change & Analytics. He has worked both internally and as a consultant to deliver business and performance transformation. Paul works closely with C-level and lead team members to identify how they can use measurement and insight to change and improve their organisational performance.

In a previous role as CEO of an analytics business (where he initially started working with the PuMP methodology) Paul re-vitalised the business, increasing EBIT fourfold whilst simultaneously growing revenue by 40%, enabling the shareholders to exit through a trade sale. Key to success was the use of analytic performance measurement – which supported new behaviours and identified areas for process improvement whilst encouraging greater people engagement and development.

Simon Crouch, England

Principal Consultant, Rubica
Email: simon.crouch@rubica.co.uk
Phone: +44 0333 241 3008
Mobile: +44 (0) 7501 200 468
Web: www.rubica.co.uk

Simon is a Principal Consultant at Rubica: Change & Analytics, specialising in performance measurement. Having started life as a graduate consultant in a management consulting firm he quickly developed a passion for understanding business performance and working with C-level and lead teams to improve it.

Some notable achievements are helping a health group save over £2 million in costs through the application of focused performance analytics. Another recent success was, using PuMP, working with a global pharmaceutical organisation to help align stakeholders on the key results from a product launch and design performance measures that will feedback on its success.

 

David Wilsey, United States

Chief Operating Officer, Balanced Scorecard Institute
Email: dwilsey@balancedscorecard.org
Phone: +1 (919) 460 8180
Web: www.balancedscorecard.org

With David’s extensive experience with Balanced Scorecard and performance measurement, he joined the PuMP Consultant Team in 2013. David specialises in teaching both public and in-house PuMP Blueprint Workshops throughout the United States.

All our United States PuMP Blueprint Workshops are now run by the Balanced Scorecard Institute. For their training calendar, click here.

“I first began learning from Stacey Barr and her PuMP methodology in 2008 the same way most of her fans do: I signed up for her newsletter. Even though I was already an experienced performance measure and balanced scorecard consultant, I was struck by the engaging nature of Stacey’s communication style as well as the discipline, power, and simplicity of the PuMP methodology. At the Balanced Scorecard Institute (BSI) we immediately reached out to Stacey and began informally working and presenting with her. We also began looking for ways that the PuMP methodology could be used in a complimentary manner with our methodology. In 2013, I formally became a PuMP® Partner and BSI began teaching all of Stacey’s U.S.-based public workshops.

The PuMP® Partner experience has been extraordinary, as Stacey’s approach to the program is as engaging and enlightening as her newsletters and methodology. Not only does she provide the course content, complete with comprehensively detailed instructor notes, online advanced instruction and responsive mentoring, but she provided a clear roadmap for how to effectively market and sell the PuMP courses. Stacey is a valued business partner, a trusted friend and an absolute pleasure to work with.”

David Wilsey, Chief Operating Officer, The Balanced Scorecard Institute

Brook Rolter, United States

Management Consultant & Senior Associate, Balanced Scorecard Institute
Email: brolter@balancedscorecard.org
Phone: +1 (202) 495 1527
Web: www.balancedscorecard.org

Brook Rolter is a management consultant and Senior Associate with the Balanced Scorecard Institute. He has over 25 years experience assisting organizations achieve significant, long lasting performance improvements.

Brook’s consulting practice focuses on implementing strategic and operational changes and measuring relevant organizational performance. His approach combines performance improvement, management, strategy, organization development, culture change, and facilitation expertise to engage multiple perspectives within organizations and deliver practical approaches. Brook has worked with private and public sector organizations of all sizes and types, domestically and internationally.

Brook is certified as a PuMP Consultant, Balanced Scorecard Master Professional, an Organization Development and Change Management professional. He holds an MBA and has been an examiner for the Malcolm Baldrige National Quality Award.

All our United States PuMP Blueprint Workshops are now run by the Balanced Scorecard Institute. For their training calendar, click here.

Connect with Stacey


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PO Box 422
Samford, Qld, 4520
Australia
Stacey Barr Pty Ltd
ACN: 129953635
Director: Stacey Barr

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