The Global PuMP Partner Team
Your local performance measurement and PuMP experts are ready to help.
Our Licensed PuMP Partners are passionate about performance measurement done right. They are dedicated to using PuMP as their approach to helping you overcome your struggles with measuring what matters. Meet them here:
- Claire Dening, Stacey’s Business Manager
- Debbie Brown, Stacey’s Program Manager
- Mark Hocknell, PuMP Partner Australia and Asia-Pacific
- Louise Watson, PuMP Partner Canada
- Veronica Smith, PuMP Contractor USA
- Brook Rolter, PuMP Contractor USA
Claire Dening, Stacey’s Business Manager
Claire manages all of our client contact and interaction, including emails, webcasts, and newsletters.
Phone: +61 1800 883 458
With an administration management career spanning 27 years, Claire’s early career was spent working in the roles of administration management and executive assistant support for multi national organisations where attention to detail, customer service and organisation were essential elements for success. Coupled with time spent in the Temp industry where she mastered the art of quickly learning a wide variety of tasks and adapting to ever changing tasks and roles – often being asked to stay on past her contracted period to train existing or new office staff. Claire now brings these qualities to the Stacey Barr Pty Ltd team.
Claire’s favourite elements of working in the Stacey Barr Pty Ltd team are being in constant with customers, helping Stacey plan and run her webcasts and the daily immersion in the beautiful team spirit of Stacey Barr Pty Ltd.
Debbie Brown, Stacey’s Program Manager
Debbie manages all of our in-house and public PuMP and EBL workshops, and manages our global team of PuMP Partners.
Phone: +61 1800 883 458
Debbie’s Airline career, which spanned over 15 years, focused on frontline customer service and aircraft dispatch. Debbie has been trained in how to manage multiple tasks simultaneously whilst not loosing sight of customers’ needs. This high-pressure customer-oriented experience gave her the skills needed to manage each of Stacey’s events and programs (like the EBL Program and PuMP Blueprint Workshops) and to support our global team of PuMP Partners.
Debbie has been working alongside Stacey for over 13 years. Her favourite part of working in the Stacey Barr Pty Ltd team is the amazing support shared among our team members, the satisfaction of seeing a workshop come together, and upon its completion, reading the great feedback we receive from our clients.
Mark Hocknell, Australia and Asia-Pacific
Mark joined our PuMP® Partner team in 2007. He is licensed to use PuMP in performance measurement consulting, and also teach in-house PuMP Blueprint Workshops.
Mark has worked with dozens of organisations from the ‘C’ level to the operational team level to implement performance management and measurement process and practice. He has applied the PuMP methodology to the full range of organisations – from asset intensive utilities, local authorities, non-profits, state and federal government departments/agencies to large manufacturers and small-to-medium sized businesses.
While Mark now leads all our public and in-house PuMP Blueprint Workshops in Australia and Asia-Pacific, he has extensive experience in PuMP implementation and supporting organisations of all sizes to get the most of out of measuring the right things. To support his implementation skills, Mark has 10 years experience as a management consultant, 8 years (part time) as a sessional academic with the QUT Graduate School of Business and previously 16 years in corporate management. He holds an MBA, change management qualifications and is a Net Promoter Certified Associate.
Mark has integrated PuMP into business practice to enhance planning outcomes, benefits identification and management, and even performance agreements between managers and teams.
Peter Ndaa, Africa (based in Kenya)
Peter is a strategy and performance management specialist best known for using approaches that make it simple and practical for organizations to design and implement their strategies. He is the founder and CEO of BSEA with over 15 years experience in financial and strategic management at the C-Suite and in consulting.
With Peter’s extensive experience in strategy development and the Balanced Scorecard, he appreciates the importance of a practical performance measurement methodology that compliments his approach to strategy development and implementation. So Peter became a valued member of our PuMP® Partner team in 2013.
Peter offers public and in-house PuMP Blueprint Workshops and also PuMP consulting to support our customers in Africa.
Njeri Faith, Africa (based in Kenya)
Faith is the Business Development Director of BSEA and organizational change consultant. She has over 15 years experience as a consultant, practitioner and trainer in the areas of organizational change, communication, and performance management including balanced scorecards.
Change management is an invaluable input in ensuring right understanding, approach and attitude towards performance measurement. Faith’s experience in this area and in performance management makes her a valued member of the PuMP® Partner team. She became a member of the team in 2015.
Faith offers in-house PuMP Blueprint Workshops and also PuMP consulting to support our customers across Africa.
Louise Watson, Canada (and North America)
Louise’s consulting practice focuses on helping leaders achieve “dust-free strategies” – strategies that are regularly used because they are understood, owned, and evaluated by teams across an organization. Because of her belief in achieving strategy that is “dust-free”, Louise is committed to proper and practical performance measurement, and has been part of our PuMP® Partner team since 2013.
Louise offers the public and in-house PuMP Blueprint Workshops, the Evidence-Based Leadership (EBL) Program, and PuMP consulting to support our customers in Canada and the United States.
Veronica Smith, USA
Veronica Smith, trained both as a research engineer and evaluator, and is an active member of the American Evaluation Association (AEA). Her company, data2insight, embraces the AEA program evaluation standards of utility, feasibility, propriety, accuracy, evaluation accountability. For nearly seven years, she has partnered with people and organizations to co-create knowledge that deepens understanding of programs and services and increases impact of programs that create solutions to the complex problems involved in improving teaching and learning. And PuMP has been a valued tool in her evaluation approach.
Veronica offers PuMP consulting to support our customers in the USA.
Brook Rolter, USA
Director, Rolter Associates
Phone: +1 703 628 0340
Brook’s consulting practice focuses on integrating strategy, management, and organizational change to improve performance. For more than 25 years he has worked with private, federal, and non-profit organizations developing and implementing practical approaches to define, deploy and execute strategy, measure organizational performance, and implement practical changes to “move performance up and to the right”.
Brook is a licensed PuMP® Partner, certified Balanced Scorecard Master Professional (BSMP), and a former examiner for the Malcom Baldrige National Quality Award. He holds an MBA in Strategy and Finance from UCLA, a BSME from Cornell University, and certifications in Organization Development, Change Management, Design Thinking, and Graphic facilitation.
Brook offers in-house PuMP Blueprint Workshops and consulting to support our customers in the United States.
Paul Frith, United Kingdom
Paul is a performance measurement & analytics specialist and co-founder of Rubica: Change & Analytics. He has worked both internally and as a consultant to deliver business and performance transformation. Paul works closely with C-level and lead team members to identify how they can use measurement and insight to change and improve their organisational performance.
In a previous role as CEO of an analytics business (where he initially started working with the PuMP methodology) Paul re-vitalised the business, increasing EBIT fourfold whilst simultaneously growing revenue by 40%, enabling the shareholders to exit through a trade sale. Key to success was the use of analytic performance measurement – which supported new behaviours and identified areas for process improvement whilst encouraging greater people engagement and development.
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