The PuMP® Performance Measure Blueprint Workshop

For Practical, Engaging, and Meaningful
KPIs and Performance Measures

Replace the bad KPI habits that cause your biggest measurement struggles with proven how-to techniques to design, align, implement, report and use performance measures to improve performance and reach targets.

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[Download the detailed brochure and registration form here.]



High-performing organisations fulfill their mission, achieve their vision, reach targets that matter, and do this sooner and with less effort. They have a performance culture, of people fully engaged in their contribution to the organisation’s success. Measuring performance, meaningfully, is an essential cornerstone to success.



Our struggles with measuring performance are, surprisingly, universal. They transcend organisation size, industry, sector, and even country. The most common struggles, from our research, are:

  • “We can’t find meaningful measures”
  • “We don’t have a good implementation approach”
  • “Our strategy is too hard to measure”
  • “People just won’t buy in to creating and using measures”



These struggles are due to bad KPI habits that, in the absence of a true performance measurement approach, have become common practice. Some are:

  • Writing goals with ‘weasel words’ like effective, efficient, sustainable, reliable, quality, etc…
  • Using measures to judge people
  • Brainstorming KPIs and measures
  • Rushing too quickly to fancy dashboards
  • Knee-jerk reacting to measure values
  • Looking for quick-fixes to hit targets



We can’t wait until we have a performance culture before we focus on measuring performance. Good performance measurement is what builds a performance culture:

  • It starts by replacing fear of judgement with a passion for learning how to lift performance.
  • Then, we set clearer goals, measure them meaningfully, at all levels of the organisation.
  • Now, we have useful information for evidence-based decisions that improve performance.
  • This becomes a natural part of how we work, we reach stretch targets, and we lead our industry.
  • We become a high-performance organisation, because what we aim for, we achieve.

To build a performance culture, our bad KPI habits must be unlearned, and replaced. The PuMP® Blueprint is the easy, fast and engaging way to replace them.



PuMP is a practical and logical 8-step process to choose, create and use measures to drive high-ROI improvement:

Archimedes said “Give me a lever long enough and a fulcrum on which to place it and I shall move the world.” The ‘world’ is our mission, vision and goals. The lever is our strategic initiatives. The fulcrum – what makes the leverage possible – is meaningful measurement. And that’s what PuMP does.

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The workshop program guides you through the exact steps you’ll follow to implement PuMP back at work. The first two days walk you through the eight steps of PuMP, so you know how to develop great measures. On the third day, you’ll put the first few steps into practice, and head back to work with your measures already drafted.

Your implementation back at work will be supported by:

  • A comprehensive reference workbook that will support your implementation back at work.
  • A case study demonstrating the full application of the PuMP® techniques, to model and inspire.
  • All the time-saving templates and toolsto use as you involve your colleagues in implementation.
  • Free membership in the online PuMP® Community, to boost your implementation.

“The stand-out feature of day 3 was the opportunity to apply the process to real-world problems we have in our area of Air Force strategy development & performance measurement. This helped reinforce my learning and also gave me a real-world start I can take back to my work.” – Workshop participant in March 2016, New Zealand



After completing the workshop, you can choose to take the PuMP® Certification exam, and a certificate is provided on your successful achievement of a 75% score.

Taking the exam is a quick, easy and fun way to review what you learned at the workshop and increase the likelihood you’ll apply PuMP successfully at work.

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Stacey Barr, the Performance Measure Specialist, is the creator of PuMP®.

She has specialised in organisational performance measurement since 1993. Stacey is known for her practicality, approachable presentation style, and innate ability to balance the technical and social sides of performance measurement.

“I cannot speak highly enough of Stacey and her Performance Measure Blueprint. There is a lack of good quality performance measurement training in Australia and I highly recommend Stacey’s training as the best in the business.” — Melinda Varley, Director Business Performance Management, Australian Public Service

Mark Hocknell, Licensed PuMP Partner Asia-Pacific, is your PuMP trainer.

Mark has been applying, facilitating and teaching PuMP since 2007. He specializes in performance measurement and customer centric business. Mark has an open and collaborative style, and is known for his ability to encourage and inspire people to see things in new ways.

“The workshop was brilliantly paced – normally on other full day workshops one can struggle to retain attention whereas at PuMP the pace was a good mix of listen, learn and apply steps, then break cycle.” — Steve Holley MBA BEng, Head of ICT Customer and Business Support, Gloucestershire Hospitals NHS Foundation Trust

Stacey’s licensed PuMP Partners in the UK, United States, Canada and Africa also present the PuMP Blueprint Workshop, in or near your part of the world. Registration links for all PuMP Blueprint workshops are below.



All days start promptly at 9am and will finish by 5pm. Over our 3 days together, we will be working through each step in the PuMP® methodology, understanding its purpose, how it works, looking at a case study and giving you time to practice using it to measure your own goals:


The first two days will walk you through the eight steps of PuMP, and you’ll learn how to implement these steps, you’ll practice them, and also get tips for how to ‘sell’ these steps to your colleagues.


The third day of the workshop is an “Implementation Day” for participants to develop their own new measures, as your instructor guides and mentors you. Focusing on how to start implementing PuMP® to choose, create and use your first meaningful performance measures, in a way that brings quick success.
NOTE: This 3rd implementation day is currently only available for Australian-based PuMP Blueprint Workshops.



For our Australian workshops, we’ve decided to add a third day, so you can go back to work with higher confidence, but also with some of the work already done!

We began testing this 3-day format in 2015, and participants love it. And we’re seeing more people implementing PuMP back at work, and having more success with it, as a result.

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Executives and other leaders who set the direction and encourage staff to measure and improve the right things.

“Stacey, the workshop that you ran was revelational – truly. As a result, it’s strengthened the focus in our organisation about what matters most.” — Todd MacDougall, CEO, Corcom

Strategic Planning and Performance Measurement Professionals who facilitate the entire process of creating and using meaningful performance measures.

“I cannot tell you how many times I bring people back to your measure design model and see it work time and time again.” — Jerry Stigall, Director, Organization Development, Strategy, & Policy, Douglas County Government

Business Analysts and Reporting Officers who work within specific steps of the performance measurement process, collating and analysing data and presenting performance information in reports.

“The knowledge that I have gained through the workshop has enabled me to grow into my role as a performance measurement champion.” — Fiona Issel, Senior Distribution Design Support Officer, Western Power

Project Managers, Performance Improvement Officers and Consultants who use performance measurement in their day to day client work or improvement projects.

“So far this training has met and exceeded my expectations! I am a program evaluator by training and specialize in data visualization. This process will enhance the work I am doing right now with my clients.” — Veronica Smith, MSEE, Managing Director, data2insight (



Thousands of people have attended a PuMP Blueprint Workshop delivered by Stacey or her PuMP Partners around the world. Over 25% of participants rate the workshop as 10/10 for value, and 89% have rated the overall value as 8 or higher out of 10.

Here are some of the very typical comments that participants provide with their feedback:

“Comprehensive outline of the process and methodology, excellent course structure, useful materials for workshop and afterwards for reference.”
— Wellington, September 2017

“Great course and very good facilitation. Practical content too. Thank you to you both Mark & Stacey.”
— Brisbane, June 2017

“The content, format input, working together was great! It’s a very functional course easy to understand and participate in.”
— Sydney, February 2017

“It was an excellent workshop. I have experienced so many of the problems you discussed. It was good to know they are universal and now you have provided some solutions too. “
— Wellington, October 2016

“Best methodology I’ve come across – simple, thorough, no nonsense.”
— Sydney, September 2016

“This is the most structured, comprehensive and practical approach I found relevant for my work.”
— Brisbane, March 2015

“The variety of material, case study and examples was engaging. All of my expectations were met and exceeded. Really like the approach and the product- thanks.”
— London, December 2014

“Was nearly perfect! 🙂 Pragmatic, structured. We will be using it next week…”
— London, December 2013

“You really know your stuff. Theory and practice/tasks hand in hand. Very good examples and templates. You are really engaging.”
— Oslo, June 2012

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You can be confident we’ll take care of you leading up to and during the workshop:

  • We limit the instructor/participant ratio to ensure you get quality learning and personalised attention.
  • Shortly after you register for the workshop, you’ll receive an email detailing how to prepare, what to bring, and also a link to a webpage with all the logistical details for you.
  • The 3-day workshop starts promptly at 9am, so we recommend you arrive by 8:45 at the latest, so we can personally welcome you and help you settle in. We’ll be finishing by 5pm on all days.
  • The atmosphere is always casual, friendly and interactive.
  • You’ll get a little one-on-one coaching from Stacey (and her assistant instructors, in the case of slightly larger groups) during the implementation activities.
  • Each day we’ll provide you with coffee and tea on arrival, healthy and decadent snacks and a delicious lunch (and we can cater for your dietary requirements).




Following are the fees for the 2018 PuMP® Performance Measure Blueprint Workshops we have in Australia and New Zealand. All amounts are in AUD (Aussies, add 10% GST to these amounts).

Full fee: $2850AUD per person ($3135 with GST)
Early Birds rate: $2600AUD per person ($2860 with GST)
Group bookings rate : $2500AUD per person ($2750 with GST)
Group bookings are for 2 or more people from the same organisation, in the same booking.

For currency conversions, we use

A condition of registering for this event is your agreement to the terms & conditions.


Register securely online by clicking the ‘register’ button for your chosen workshop, in the list below.

A downloadable registration form for Australian and New Zealand 2018 workshops, to fax or email back, is available here.

Melbourne, Australia 23-25 May 2018 Mark Hocknell Register
Early Bird ends 20th Apr
Brisbane, Australia 20-22 June 2018 Mark Hocknell Register
Early Bird ends 18th May
Wellington, New Zealand 28-30 August 2018 Mark Hocknell Register
Early Bird ends 27th Jul
Perth, Australia 23-25 October 2018 Mark Hocknell Register
Early Bird ends 21st Sep


These workshops are offered by our international team of licensed PuMP Partners. Currently, they are offering only the original 2-day version.

Washington DC, USA
Provided by Balanced Scorecard Institute
27 & 28 Mar, 2018 John McGillicuddy Register
London, UK
Provided by Rubica
8 & 9 May, 2018 Paul Frith Register
Nairobi, Kenya
Provided by Balanced Scorecard Eastern Africa
16-18 May,
Peter Ndaa Register
Vancouver, Canada
Provided by Adura Strategy
31 May – 1 Jun, 2018 Louise Watson Register
earlybird ends 7 May
Chicago, USA
Provided by Balanced Scorecard Institute
19 & 20 Jun, 2018 John McGillicuddy Register
earlybird ends 19 May
Lusaka, Zambia
Provided by Balanced Scorecard Eastern Africa
11-13 Jul,
Peter Ndaa Register
Nairobi, Kenya
Provided by Balanced Scorecard Eastern Africa
8-10 Aug, 2018 Peter Ndaa Register
Johannesburg, South Africa
Provided by Balanced Scorecard Eastern Africa
14-16 Nov, 2018 Peter Ndaa Register



If during the workshop you decide to withdraw from it, and wish to obtain your money-back guarantee, you must do so either at the workshop, or in writing within 3 months of your attendance at the workshop.

Cancellation Policy

You may make substitutions at any time prior to the workshop. No substitutions can be accepted after the workshop start. Cancellations and transfers to a future course will incur a $198 service fee per registrant. Registered participants who do not attend the workshop or who cancel less than 2 weeks prior to the workshop either forfeit the workshop fee or can transfer to a subsequent workshop (one transfer only).

Program Changes

Stacey Barr reserves the right to alter dates and/or times of the workshop if registration criteria are not met or if conditions beyond her control occur. All efforts will be made to contact each registrant if changes occur. If the program is not held for any reason, Stacey’s liability is limited to the workshop fee only.

* Early Bird Rate

To qualify for the Early Bird rate we must receive your registration and payment on or before the Early Bird dates listed to the right, with the workshop locations. We want to be fair to everyone! Early Bird rate and Group Booking discount cannot be combined.

** Group Bookings

The group discount is for 2 or more people from the same organisation in the same booking.

Intellectual Property

Certification and training in PuMP® is for internal facilitation and personal use only. Any other use of PuMP® requires permission from Stacey Barr.

Currency Converter

The currency converter link provided is for a website that has no relationship whatsoever with Stacey Barr Pty Ltd. It is provided simply for your convenience only and we cannot certify nor be held accountable for its accuracy.

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Do you have any questions?

If you have any questions at all about the PuMP Performance Measure Blueprint Workshop, please email us at and we will respond within 2 business days (usually much faster).

Connect with Stacey

Haven’t found what you’re looking for? Want more information? Fill out the form below and I’ll get in touch with you as soon as possible.

*We respect your email privacy.
PO Box 422
Samford, Qld, 4520
Stacey Barr Pty Ltd
ACN: 129953635
Director: Stacey Barr

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