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From the Blog

Why Do You Measure Performance?
Management gurus like Peter Drucker have long since put to bed the idea that measuring performance really does improve performance
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How to Measure the Performance of Webcasts
My team and I host a lot of webcasts as part of our...
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How to Align Your OKR vs KPI Terminology
Terminology with KPIs, performance management, OKRs and strategy often misaligns and confuses people....
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Using Targets to Set Your Success Trajectory
Should targets be achievable, or stretch? And how do we decide? Well, using...
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How To Engage Managers To Measure Performance
It’s always going to be harder, longer and more painful to embed good...
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Get Buy-in for KPI Targets
Setting and achieving performance targets for KPIs is about the heart just as...
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Want Great KPIs? You Have to Get Sensory…
The building blocks of KPIs and performance measures is detectable evidence. And evidence...
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The Steps of PuMP in Detail
While this won’t teach you how to implement PuMP for great KPIs, it...
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How Can You Prove They Need Better KPIs?
No-one will put effort and time into better performance measures or KPIs, if...
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4-Step Recipe for Writing a Quantitative Measure
Writing a good performance measure requires four essential parts to make it both...
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How to Build a KPI Example to Engage Anyone
You can create a KPI example that can quickly engage leaders or colleagues...
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How to Test if Leaders Mistakenly Believe They Are KPI Masters
It’s impossible for an organisation to master proper performance measurement when the leadership...
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3 Ways to Successfully Adopt a New KPI Approach
Brook Rolter, our licensed PuMP Contractor based in the US, shares his experience...
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A New KPI Approach is not a Bolt-On, it’s a Rebuild
If an organisation is going to adopt a better performance measurement approach, the...
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How to Find Lead Indicators
Lead indicators can be powerful performance measures for predicting and influencing our lag...
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5 Reasons Why Their KPIs Are Wrong For You
It’s easy to adopt KPIs from other organisations in your industry. But look...
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The Balanced Scorecard Doesn’t Properly Cascade and Align KPIs
Balanced Scorecard Strategy Maps are popular, but they are not the best way...
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How the United Nations Used PuMP’s Results Map to Measure Value
The PuMP Results Map facilitated a paradigm shift in the approach recommended by...
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How Good Performance Measurement Equals Strategy Implementation
There are four things that are vital to strategy execution or implementation, that...
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What is a Performance Gap?
Every KPI or performance measure linked to your strategy will have a performance...
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Do You Have a Goal-Measure Mismatch?
A goal-measure mismatch means that the evidence your measures or KPIs provide doesn’t...
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Is Profit The Ultimate Measure of Business Success?
Many people still believe that the purpose of business is make a profit, that financial success is the ultimate measure
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3 Best Ways to Build Your Organisation’s Measurement Maturity
Because KPI mastery doesn’t come naturally, here are three things that can help...
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You Can Only Meaningfully Measure a Goal You Understand
You might think you understand your goal, but when you struggle to measure...
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Why Does Every Public, For-Profit and Non-Profit Organisation Need KPIs?
If you only have rudimentary knowledge of KPIs and performance measurement, can you...
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10 Bad Assumptions About OKRs Versus KPIs
Here are 10 assumptions about what OKRs are, compared to what KPIs are,...
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Can One KPI Monitor More Than One Goal?
Not really. There are three problems you have, if you find that one...
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Psychologically Safe Performance Measurement
To make performance measurement meaningful, we have to make it psychologically safe, and...
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Can You Implement Better KPIs Without Leadership Support?
What happens if you try to implement better KPIs without the support of...
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Using Measures Badly is No Excuse to Not Use Measures
There are huge unintentional costs to using performance measures badly, but those costs...
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