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From the Blog

How to Align Measurement to Your Planning & Reporting Framework
Many local governments have integrated planning and reporting frameworks, but how good are...
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Why We Struggle With Actions Versus Results
Goals should be result-oriented, by definition. But we often see action-oriented goals in...
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Are Your Goals Too Broad to Measure?
Some goals are broad, and when we unravel them, there can actually be...
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The KPI Knowledge Everyone In The Organisation Needs
Different people in our organisations need different KPI knowledge, based on how they...
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Tell Me How You Measure Me…
Eli Goldratt is often quoted as saying “tell me how you will measure...
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How to Speak About Better Alignment of Measures to Outcomes
When you have colleagues that confuse activity as evidence of success, try this...
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How to Know if Your Performance Measurement Approach is Working
Here are six indicators you can track, easily, to know how well your...
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If You Can’t Measure It…
One of Drucker’s famous quotes is that if you can’t measure it, you...
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When Your KPI Is Not Apples With Apples
Performance measurement is about comparison. But if we need to be very careful...
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How to Audit Performance Measurement in Government
Despite the existence of government performance measurement audit processes, performance measurement in government...
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Is Performance Analytics More Important Than Performance Measurement?
Some say that because performance measurement is always backwards-looking, performance analytics is more...
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The More a Metric is Used…
Campbell’s Law says that the more a metric is used, the more likely...
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Can Composite Indicators be Scientific?
Perhaps we can take a scientific approach to composite indicators, but that doesn’t...
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Should KPI Development Wait Until Next Year’s Plan?
It’s already half-way through the year, so should you bother to develop KPIs...
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When a Measure Becomes a Target…
Goodhart’s Law states that when a measure becomes a target, it ceases to...
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How Can We Stop People Gaming Their KPIs?
To stop people from gaming KPIs and sub-optimising performance, we need to balance...
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Storytelling With Data for Fact-Based Messages
In storytelling with data, Data and Story are interdependent poles we need to...
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Steps to Create KPIs That Drive the Right Behaviour
We all want KPIs to drive the right behaviour in employees. But there...
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Why Performance Measurement Doesn’t Improve Government Performance
Why Performance Measurement Doesn’t Improve Government Performance
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How PuMP Helped Find a Solution That Stuck
Trevor Hobbs tells his story of how one of the principles of PuMP...
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Is the PuMP Results Map a Good Strategic Planning Tool?
Is PuMP’s Results Map a better tool to design strategic and operational goals?...
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Introducing Proper KPIs Where They’ve Never Been Before
Too many performance measurement implementations fail before they start, because the purpose of...
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Results Before Measures
Does this sound back-to-front to you? It’s not. Knowing your results before you...
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3 Traps of KPIs You Didn’t Design Yourself
One of the shortcuts we take with performance measurement is to adopt KPIs...
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Can You Automate XmR Signal Rules in Your Dashboard?
It’s tempting to have software automate the signals in our KPI XmR charts,...
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KPIs Are Interdependent With Each Other
Reviewing KPIs, one after the other, won’t lead to lasting performance improvements. KPIs...
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3 Questions to Ruthlessly Prioritise Goals to Measure
We cannot afford to measure everything. We have to be ruthless about what’s...
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Will Measurement Ever Win Over Opinion?
There is still a purpose to objective evidence, like measurement, to inform a...
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Is Compliance Strategically Important to Measure?
Is compliance an improvement to organisational performance, or just business as usual? Either...
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Do Your Metrics Match Your Rhetoric?
If what gets measured is what gets done, then what is getting done...
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