Industry benchmarking is popular, but it's hard to find good benchmarks. Here's why, and what the new role of benchmarking should be in performance improvement. (more…)

If one person measures another, it rarely improves performance. These 5 conditions must be met to measure personal performance so it can and will improve. (more…)

Canadian government colleagues Shannon Sanford and Janet Norman share seven ways PuMP helped beyond performance measurement. (more…)

The COVID-19 crisis has changed so much, but how it changed performance measurement might come as a surprise! (more…)

What people believe a KPI or metric or performance measure will be used for fundamentally affects whether performance will improve or not. (more…)

Measuring the right KPIs, in the right way, can dramatically speed up the stability of your business performance in times of disruption and crisis. (more…)

Performance dashboards, unlike other dashboards, focus on closing performance gaps in strategic goals. (more…)

The truth from our performance measures can hurt, but if we don't get that truth, we'll never get where we want to go. (more…)

There are four essential parts to invite people to a new performance measurement method, like PuMP, that helps your performance culture grow organically. (more…)

Performance measurement is a left-brain concept which more people can become engaged when metaphors translate that concept for the right brain. (more…)