If people fear accountability for KPIs, and we don't uproot that fear, they won't engage in more meaningful performance measure selection or improvement. (...
Yes, your organisation is unique. But don't use a tailored KPI approach to find better measures; use a better KPI approach to create tailored measures. (more…)
Getting the right performance measure data is often hard, but it's unnecessarily hard when you can't navigate existing datasets because your data isn't standardised. (more…)
One of the most challenging areas to establish good measurement practice is where it's most needed - in the board room. (more…)
Programs and projects need KPIs to measure their performance. But how do program KPIs relate to other organisational and strategic KPIs? (more…)
Is it possible to design a single measure of business or organisational success? And if it were possible, how would we use that single KPI? (more…)
If a performance measure or KPI is going to make it in the world, it needs owners. Someone to own its definition, its implementation and its application. (more…)
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