Practical Performance Measurement is a book that details the PuMP methodology, and is filled with step-by-step KPI templates for faster, easier, more meaningful and engaging KPIs.

Before you start a new performance measurement approach, first use this formula for the right conversation to win leadership support for better KPIs. (more…)

Many KPI initiatives fail because perfection gets in the way. For successful KPI progress, use the 80% rule to be practical, not perfect. (more…)

Objectives and Key Results (OKRs) promise to help us measure what matters. But take a closer look, and you'll see they have little to do with performance measurement. (more…)

Too many organisations still manage employee performance with annual KPIs. Overwhelming evidence proves it doesn't work. What's needed is 'performance forward' conversations.

To improve any business process with long wait times, or a backlog of unprocessed work, we need to meaningfully measure queue performance. (...

There is a statistically proven sweet spot for how many KPI data points you need before you can start using them and accurately interpreting signals from them.

When KPIs are not achieving their targets, performance improvement is needed. But rather than rushing to solutions prematurely, we need measurement for diagnosis. (mo...

When you choose KPIs too quickly, they will often be too trivial or superficial. You need deeper thinking to understand your real results, first. (more…)

Balanced Scorecard Strategy Maps are popular but is a Strategy Map or Results Map better to map and communicate strategy? (more…)