Is it possible to design a single measure of business or organisational success? And if it were possible, how would we use that single KPI? (more…)

If a performance measure is going to make it in the world, it needs owners. Someone to own its definition, its implementation and its application. (more…)

Break outdated and useless KPI habits by using memes that are quick and easy ways to remember the principles to meaningfully measure performance. (more…)

Government outcomes are particularly challenging to measure meaningfully, because they are intangible, long-term, and seldom directly impacted by a single department’s or agency’s actions. (more…)

Does your suite of KPIs or measures give you an accurate picture of performance, with enough clarity to see the biggest performance gaps? (more…)

If you try to improve a KPI with a quick fix, you're likely going to make performance much worse, rather than any better. (more…)

Dave Stachowiak, host of the Coaching for Leaders podcast, interviews the author of Practical Performance Measurement, for a practical dive into the first chapter. (more&hel...

There is a lot of focus on why we should measure performance. But are the consequences of having no KPIs, metrics or measures really all that bad? (more…)

A common reason for avoiding performance measurement is that the culture isn't ready yet for KPIs. But the right process of performance measurement can be a fast-acting catalyst for culture change, bringing together purpose, focus, feedback, ownership, collaboration, learning and improvement more quickly and easily.

You might have a KPIs, performance measures, metrics or indicators of success column in your strategic plan, but that doesn't necessarily mean what's in that column is doing any measuring.