Is compliance an improvement to organisational performance, or just business as usual? Either way, should we measure compliance? (more…)

If what gets measured is what gets done, then what is getting done if your rhetoric about what matters isn't what is getting measured? Check if your metrics match your rhetoric. (more…)

We can't directly change the performance of a lag measure or indicator. So is there any point looking at their signals, or should we just focus on lead measures? (more…...

Is your new KPI dashboard one of the 85% that fail? Not if you follow this advice, to properly prepare for building your new KPI performance dashboard.

There is a lot of doubt about how to correctly set a performance measure's baseline using XmR charts. Remove your doubt by following this process. (more…)

The performance measurement advice that government gives its entities causes the biggest measurement problem in the public sector: trivial activity measures.

Before we can begin to dissolve people's resistance to KPIs, we need to listen beyond what they say, to find out the real reasons. (more…)

Performance improvement momentum can be hard to maintain. PuMP Contractor, Ayça Tümer Arıkan, shares a practical approach that blends PuMP with improvement cycles.

The building blocks of all quantitative KPIs and performance measures are data items. Define them well enough so your KPIs are not rendered useless. (more…)

Industry benchmarking is popular, but it's hard to find good benchmarks. Here's why, and what the new role of benchmarking should be in performance improvement. (more…)