If you take the right approach, you can meaningfully measure just about anything. But there are some things better left unmeasured. (more…)

If we try to introduce our colleagues to a better approach to measurement, but without the right preparation, it will backfire. (more…)

A high-leverage strategic change initiative promises so much more than an ordinary one. But what exactly defines high-leverage? (more…)

The tick-and-flick approach to reviewing KPIs, one at a time down the scorecard, won't ever reveal the insights about how to truly improve performance.