Is compliance an improvement to organisational performance, or just business as usual? Either way, should we measure compliance? (more…)
If what gets measured is what gets done, then what is getting done if your rhetoric about what matters isn't what is getting measured? Check if your metrics match your rhetoric. (more…)
We can't directly change the performance of a lag measure or indicator. So is there any point looking at their signals, or should we just focus on lead measures? (more…...
Is your new KPI dashboard one of the 85% that fail? Not if you follow this advice, to properly prepare for building your new KPI performance dashboard.
Industry benchmarking is popular, but it's hard to find good benchmarks. Here's why, and what the new role of benchmarking should be in performance improvement. (more…)
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