Do you have a KPI methodology? Or do you still treat it as an ad hoc collection of tasks? How's that working for you? (more…)

Is it even possible to measure the impact of measurement? And if we could, why would we bother? (more…)

Let's get right to the point: if you have to ask how to measure the impact of an initiative, it means you got things back to front. (more…)

How do you measure productivity when the scope or type of work changes all the time? Widgets per hour isn't the answer. (more…)