If performance measurement is fundamentally important to business and organisational success, why do so many leaders get it wrong, and so few are willing to fix it?

If you wait to find KPI best practice in your industry, before improving your performance measures, you're going to wait too long. (more…)

KPI thresholds are not improvement tools; they make people react in a rush to quick fixes and gaming that end up making performance worse. (more…)

When measurement is done to people, the wrong things change. But when measurement is done through dialogue, it dignifies everyone, and the right things change.

Following recent investigation into the banking sector's gross misconduct, the traditional KPIs driving their poor behaviour must change. (more…)

Does your team spend more time debating the integrity of their KPIs than they do using them to improve performance? (more…)

Buying KPIs from online libraries or hiring experts to develop them might seem like the best way to get the right ones. But it only perpetuates the problem and fixes nothing. (more…)

Trying to find the right strategic KPIs can feel like getting lost in a maze, particularly if the strategic plan is not well-structured. (more…)

Setting and achieving performance targets for KPIs is about the heart, not just the head. (more…)

For our colleagues, leaders and entire organisations to value KPIs, measuring performance must link to what they value most. (more…)