Too many performance measurement implementations fail before they start, because the purpose of measurement hasn't been properly framed for the organisation's current culture.

Does this sound back-to-front to you? It's not. Knowing your results before you look for measures is the only way to get the measures you need. (more…)

One of the shortcuts we take with performance measurement is to adopt KPIs that already exist somewhere. But these shortcuts come with traps. (more…)

It's tempting to have software automate the signals in our KPI XmR charts, but before you do, be aware of these risks and recommendations. (more…)

Reviewing KPIs, one after the other, won't lead to lasting performance improvements. KPIs are interdependent, and should be reviewed collectively. (more…)

We cannot afford to measure everything. We have to be ruthless about what's worth measuring. And to be ruthless, goals must pass the Should, Can, Will test. (more…)

There is still a purpose to objective evidence, like measurement, to inform a world that is driven so overwhelmingly by opinion. (more…)

Is compliance an improvement to organisational performance, or just business as usual? Either way, should we measure compliance? (more…)

If what gets measured is what gets done, then what is getting done if your rhetoric about what matters isn't what is getting measured? Check if your metrics match your rhetoric. (more…)

We can't directly change the performance of a lag measure or indicator. So is there any point looking at their signals, or should we just focus on lead measures? (more…...