Herman Hudepohl began leading the introduction and implementation of PuMP into the New Zealand Defence Force almost four years ago now. In this interview you'll get insight into his approach for making this organisation-wide change.
For our colleagues, leaders and entire organisations to value KPIs, measuring performance must link to what they value most. (more…)
Before you start a new performance measurement approach, first use this formula for the right conversation to win leadership support for better KPIs. (more…)
When you choose KPIs too quickly, they will often be too trivial or superficial. You need deeper thinking to understand your real results, first. (more…)
Gabrielle Dolan, business story telling expert, shares a practical framework with us for how to use storytelling to build more KPI buy-in. (more…)
Complacency is a big reason why useless KPIs stay. A sense of urgency is what's needed to spark the change to better KPIs. But it must be authentic, and speak to the head and the heart. (more&hell...
If we try to introduce our colleagues to a better approach to measurement, but without the right preparation, it will backfire. (more…)