Complacency is a big reason why useless KPIs stay. A sense of urgency is what's needed to spark the change to better KPIs. But it must be authentic, and speak to the head and the heart. (more&he...

If we try to introduce our colleagues to a better approach to measurement, but without the right preparation, it will backfire. (more…)

Measurement is the most practical way to create a performance culture that is capable of taking the journey to become a high-performance organisation. But it won't work quickly enough, or nearly as well, if it doesn't start with the senior leadership team.

The top two duties which only Senior Leaders can perform are building culture and setting strategic direction. That's no surprise. But what is a surprise to most leaders is that measuring the right things gives transformational leverage to building the right culture and setting a strategic direction that gets executed. And this needs some new mindsets for leaders, in order to tap into this tran...