Too often we assume that performance measurement depends on technical systems, like a business intelligence system or dashboard application. But for performance measurement to become entrenched in how our organisations work, it's the non-technical systems that matter most.

Measure Up reader, Kenneth, works in a hospital and has this measurement challenge: "Different people want to follow up on different things. The nurses, for example, think it is crucial to follow up on how many phone calls they answer. I reckon it is because they want evidence to show management how they spend their time at work. But I do not think this is a critical KPI or success fac...

Dealing With the KPI Terminology Problem

November 4, 2014 by Stacey Barr | Leave a Comment

The words frequently used in the performance management field include ‘performance measure’, ‘metric’, ‘performance indicator’, ‘key performance indicator (KPI)’, ‘key result indicator (KRI)’, ‘lead indicator’, ‘lag indicator’, ‘initiative’, ‘strategy’, ‘goal’, ‘objective’, ‘target’, ‘priority’, ‘critical success factor (CSF)’, ‘key result area (KRA)’, ‘strategic theme’, ‘vision’, ‘mission’ – a...

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