A common reason for avoiding performance measurement is that the culture isn't ready yet for KPIs. But the right process of performance measurement can be a fast-acting catalyst for culture change, bringing together purpose, focus, feedback, ownership, collaboration, learning and improvement more quickly and easily.
Following recent investigation into the banking sector's gross misconduct, the traditional KPIs driving their poor behaviour must change. (more…)
Buying KPIs from online libraries or hiring experts to develop them might seem like the best way to get the right ones. But it only perpetuates the problem and fixes nothing. (more…)
We're not making good enough KPI progress, because we waste effort in our pursuit of perfect KPIs or our acceptance of half-baked KPIs. (more…)
In this interview with Professor Jerry Muller, author of The Tyranny of Metrics, one of the things we discuss is how metric fixation kills KPI buy-in. (more…...
Many KPI initiatives fail because perfection gets in the way. For successful KPI progress, use the 80% rule to be practical, not perfect. (more…)
Performance measurement is for every organisation or company, but not necessarily at any time. Sometimes it's better to quit before you start, to avoid making a big mess. (more…)