Canadian government colleagues Shannon Sanford and Janet Norman share seven ways PuMP helped beyond performance measurement. (more…)

The truth from our performance measures can hurt, but if we don't get that truth, we'll never get where we want to go. (more…)

Performance measurement is a left-brain concept which more people can become engaged when metaphors translate that concept for the right brain. (more…)

To deploy a successful Corporate Performance Measurement System, follow this project plan outline to avoid the pitfalls. (more…)

There are three keys to measure and improve performance, when what you're trying to measure keeps changing. (more…)

In crisis management, we need to use metrics to drive the behaviours that support survival, and stop those that thwart it. (more…)

Rolling out an organisation-wide KPI approach in one fell swoop won't stick. It needs to grow organically to survive. (more…)

When we can't get together in person, to develop better KPIs, we can still collaborate by using virtual Measure Galleries. (more…)

Here are six guidelines to remove most of the subjectivity from any KPI or performance measure. (more…)

In an organisation that has a very broad geographic spread, how can we easily and quickly get remote teams engaged in developing KPIs they feel ownership of? (more…)