Wouldn't it be great to find KPIs that instantly inspire teams to execute strategy, reach targets and boost performance? Good luck with that. (more…)

Buy-in is choice. Sign-off is obligation. Choice has loads more energy, that sustains itself longer, than does obligation. For buy-in to KPIs and performance measurement, people must be involved because they choose to, and not because they’re obliged to.

A performance culture - including performance measurement practice - should be led from the top. But it doesn't always happen that way. When leaders won't lead KPIs, the best thing to do is be... courageous.

by Mark Hocknell, PuMP Partner Mark has an insight about why we struggle with KPIs and measuring performance: we don't recognise KPIs as management or leadership skill, and so we fail to provide the proper KPI training.

I have worked with many, really competent professionals. But, competence in one specific area, rar...