We all want KPIs to drive the right behaviour in employees. But there is a good reason why it's so hard to do. (more…)

Why Performance Measurement Doesn't Improve Government Performance (more…)

Trevor Hobbs tells his story of how one of the principles of PuMP can directly help you find solutions that stick! (more…)

Too many performance measurement implementations fail before they start, because the purpose of measurement hasn't been properly framed for the organisation's current culture.

Canadian government colleagues Shannon Sanford and Janet Norman share seven ways PuMP helped beyond performance measurement. (more…)

The truth from our performance measures can hurt, but if we don't get that truth, we'll never get where we want to go. (more…)

Performance measurement is a left-brain concept which more people can become engaged when metaphors translate that concept for the right brain. (more…)

To deploy a successful Corporate Performance Measurement System, follow this project plan outline to avoid the pitfalls. (more…)

There are three keys to measure and improve performance, when what you're trying to measure keeps changing. (more…)

In crisis management, we need to use metrics to drive the behaviours that support survival, and stop those that thwart it. (more…)