by Mark Hocknell, PuMP Partner Mark has an insight about why we struggle with KPIs and measuring performance: we don't recognise KPIs as management or leadership skill, and so we fail to provide the proper KPI training.I have worked with many, really competent professionals. But, competence in one specific area, rar...
Every organisation wants a productive workforce. But measuring productivity, which is critical to improving it, is a struggle. It's hard to make it tangible. In his book Smart Work, productivity expert Dermot Crowley gives us a clue about how to measure productivity using a very practical proxy.
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