The irony is that if we don't make time for better measurement now, we'll have even less time for it in the future. In other words, all the reasons why we don't have time to measure are the very reasons why we need to. (mor...

Here are 13 practical ways to nurture psychological safety in your organisation, so its KPI transformation can succeed. (more…)

The most common question people ask when they need performance measures (for whatever reason) is also the worst question you can try to answer. (more…)

There are many reasons why people might initially commit to goals and KPIs, but it's better to work with the reasons why they will *stay* committed. (more…)

The reasons why we measure performance can profoundly influence how we do it, and whether it improves performance or not. What's your reason? (more…)

We all want KPIs to drive the right behaviour in employees. But there is a good reason why it's so hard to do. (more…)

Given that research has shown performance measurement doesn't improve government performance, should we give up on measuring performance? (mor...

Trevor Hobbs tells his story of how one of the principles of PuMP can directly help you find solutions that stick! (more…)

Too many performance measurement implementations fail before they start, because the purpose of measurement hasn't been properly framed for the organisation's current culture.

If you think performance will improve by holding people accountable for hitting targets, you're wrong. (more…)