Every organisation wants a productive workforce. But measuring productivity, which is critical to improving it, is a struggle. It's hard to make it tangible. In his book Smart Work, productivity expert Dermot Crowley gives us a clue about how to measure productivity using a very practical proxy.
The top two duties which only Senior Leaders can perform are building culture and setting strategic direction. That's no surprise. But what is a surprise to most leaders is that measuring the right things gives transformational leverage to building the right culture and setting a strategic direction that gets executed. And this needs some new mindsets for leaders, in order to tap into this tran...
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