We all want KPIs to drive the right behaviour in employees. But there is a good reason why it's so hard to do. (more…)
Given that research has shown performance measurement doesn't improve government performance, should we give up on measuring performance? (mor...
Performance measurement is a left-brain concept. But more people can become engaged when metaphors translate that concept for the right brain. (more…)
To deploy a successful Corporate Performance Measurement System, follow this project plan outline to avoid the pitfalls. (more…)
In crisis management, we need to use metrics to drive the behaviours that support survival, and stop those that thwart it. (more…)
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