Many believe that we should measure the positive (what we want) rather than the negative (what we don't want). Should we always? (more…)

The simple secret to prioritising the KPIs that need your attention is to monitor the size and direction of the gap between current performance and targets. (more…)

It's tempting to have software automate the signals in our KPI XmR charts, but before you do, be aware of these risks and recommendations. (more…)

There is a lot of doubt about how to correctly set a performance measure's baseline using XmR charts. Remove your doubt by following this process. (more…)

This case study demonstrates how to interpret signals in trending KPIs, like my New Website Visits. (more…)

For KPIs with an underlying trend, regression lines and Excel-computed trend lines are very poor at signal detection - instead use the trending XmR chart. (more…)

Business-as-usual (BAU) measures are not priorities for improvement like strategic performance measures are. But we still need to monitor them in case action is needed. (more…)

Improving data accuracy doesn't mean your historic KPI values are useless. Just don't confound data integrity with performance improvement. (more…)

Outlier KPI values need to be handled appropriately to stop them from distracting our focus or distorting our decisions. (more…)

KPI thresholds are not improvement tools; they make people react in a rush to quick fixes and gaming that end up making performance worse. (more…)