The most useful way to see true signals of change in your KPI is to use an XmR chart. Here are five easy steps to build an XmR chart for your KPI. (more…)
We can't know if performance improves unless we know where it started. That's why we set a KPI baseline. Here's how to set your KPI baseline the right way! (more…)
This is a case study about the Area Agency on Aging at the Denver Regional Council of Governments (DRCOG) use of XmR charts. It's by Kirsti Klaverkamp and Jerry Stigall, of Denver, Colorado. (more&h...
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