There is a lot of doubt about how to correctly set a performance measure's baseline using XmR charts. Remove your doubt by following this process. (more…)

This case study demonstrates how to interpret signals in trending KPIs, like my New Website Visits. (more…)

For KPIs with an underlying trend, regression lines and Excel-computed trend lines are very poor at signal detection - instead use the trending XmR chart. (more…)

Business-as-usual (BAU) measures are not priorities for improvement like strategic performance measures are. But we still need to monitor them in case action is needed. (more…)

Improving data accuracy doesn't mean your historic KPI values are useless. Just don't confound data integrity with performance improvement. (more…)

Outlier KPI values need to be handled appropriately to stop them from distracting our focus or distorting our decisions. (more…)

KPI thresholds are not improvement tools; they make people react in a rush to quick fixes and gaming that end up making performance worse. (more…)

Using the wrong analysis methods makes us misinterpret our KPI signals, and leads us to make the wrong decisions. (more…)

There is a statistically proven sweet spot for how many KPI data points you need before you can start using them and accurately interpreting signals from them.

When KPIs are not achieving their targets, performance improvement is needed. But rather than rushing to solutions prematurely, we need measurement for diagnosis. (mo...