It's tempting to have software automate the signals in our KPI XmR charts, but before you do, be aware of these risks and recommendations. (more…)
This case study demonstrates how to interpret signals in trending KPIs, like my New Website Visits. (more…)
For KPIs with an underlying trend, regression lines and Excel-computed trend lines are very poor at signal detection - instead use the trending XmR chart. (more…)
Business-as-usual (BAU) measures are not priorities for improvement like strategic performance measures are. But we still need to monitor them in case action is needed. (more…)
Improving data accuracy doesn't mean your historic KPI values are useless. Just don't confound data integrity with performance improvement. (more…)
KPI thresholds are not improvement tools; they make people react in a rush to quick fixes and gaming that end up making performance worse. (more…)
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