No Data is No Excuse

September 20, 2016 by Stacey Barr | Leave a Comment

Often, new performance measures can't be constructed on existing data. We've not measured them before, so not thought to collect that kind of data before. Sadly, too many important and useful measures are not brought to life because of too much procrastination in gathering the data. Guest author, Jerry, shares a great example of how to handle this problem, from his experience w...

When we monitor performance measures, it can seem very natural to analyse the data in a variety of ways, like comparing performance between workgroups or business units, or disaggregating the performance measure based on variables like month of the year, day of the week, work shift, geographical location or customer segment. But really what we are doing is diluting the information we are gettin...

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