The hard things to measure are often the most important things to measure. How can we solve this gridlock? (more…)
One of the reasons why we can't find meaningful performance measures for our goals has to do with whether the goals are about actions or results. Action-oriented goals aren't true goals, since goals should be about making a difference, not just doing stuff. ...
Most organisations have lame corporate KPIs. They don't align to strategy, give evidence of impact, or offer actionable feedback. If they can't do these things, they can't really be called corporate KPIs!
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