Balanced Scorecard Strategy Maps are popular, but they are not the best way to properly cascade and align KPIs throughout an organisation. (more&hell...

Business excellence models like EFQM, Baldrige and ABEF put priority on proper performance measurement. But how exactly do KPIs integrate with them? (more…)

In the early 1990s, the Balanced Scorecard revolutionised how organisations thought about strategy. But its four perspectives are now too limiting for the era of ESG. (mo...

Here are six indicators you can track, easily, to know how well your approach to performance measurement is working at generating the right KPIs. (more&hel...

Despite the existence of government performance measurement audit processes, performance measurement in government isn't improving. This is why… (more…)

Given that research has shown performance measurement doesn't improve government performance, should we give up on measuring performance? (mor...

The performance measurement advice that government gives its entities causes the biggest measurement problem in the public sector: trivial activity measures.

Performance dashboards, unlike other dashboards, focus on closing performance gaps in strategic goals. (more…)

To align teams to your organisation's strategic direction and purpose, they each need to focus on three types of powerful process measures. (more…)

Here is a framework for how to measure through any crisis, to help us pivot and be ready for - or even create - a new normal. (more…)