Performance measurement is not a brainstorming session or consultant engagement or project. It is a core business process. (more…)

If people fear accountability for KPIs, and we don't uproot that fear, they won't engage in more meaningful performance measure selection or improvement. (...

If a performance measure or KPI is going to make it in the world, it needs owners. Someone to own its definition, its implementation and its application. (more…)

Follow these 7 tips for selecting people into your Measures Team, for a smoother and faster road to meaningful KPIs. (more…)

When measurement is done to people, the wrong things change. But when measurement is done through dialogue, it dignifies everyone, and the right things change.

Setting and achieving performance targets for KPIs is about the heart, not just the head. (more…)

For our colleagues, leaders and entire organisations to value KPIs, measuring performance must link to what they value most. (more…)

Gabrielle Dolan, business story telling expert, shares a practical framework with us for how to use storytelling to build more KPI buy-in. (more…)

If we want more KPI accountability, we have to be honest about who's really in control of it, and what's really in the way of it. (more…)

The rift between the day-to-day operations and strategic goals can sometimes be too wide for managers to have any KPI buy-in at all. (more…)