Too many performance measurement implementations fail before they start, because the purpose of measurement hasn't been properly framed for the organisation's current culture.

There is still a purpose to objective evidence, like measurement, to inform a world that is driven so overwhelmingly by opinion. (more…)

Before we can begin to dissolve people's resistance to KPIs, we need to listen beyond what they say, to find out the real reasons. (more…)

What people believe a KPI or metric or performance measure will be used for fundamentally affects whether performance will improve or not. (more…)

The truth from our performance measures can hurt, but if we don't get that truth, we'll never get where we want to go. (more…)

There are four essential parts to invite people to a new performance measurement method, like PuMP, that helps your performance culture grow organically. (more…)

When the owners of a KPI are not the owners of the KPI's data, here are five ways to make sure the data owners deliver. (more…)

When teams see how their actions can make a difference to even a single KPI, it can trigger a new performance culture. (more…)

If you don't want leaders to shoot down your new approach to develop better KPIs or performance measures, don't load their gun. (more…)

When we can't get together in person, to develop better KPIs, we can still collaborate by using virtual Measure Galleries. (more…)