What people believe a KPI or metric or performance measure will be used for fundamentally affects whether performance will improve or not. (more…)

The truth from our performance measures can hurt, but if we don't get that truth, we'll never get where we want to go. (more…)

There are four essential parts to invite people to a new performance measurement method, like PuMP, that helps your performance culture grow organically. (more…)

When the owners of a KPI are not the owners of the KPI's data, here are five ways to make sure the data owners deliver. (more…)

When teams see how their actions can make a difference to even a single KPI, it can trigger a new performance culture. (more…)

If you don't want leaders to shoot down your new approach to develop better KPIs or performance measures, don't load their gun. (more…)

When we can't get together in person, to develop better KPIs, we can still collaborate by using virtual Measure Galleries. (more…)

In an organisation that has a very broad geographic spread, how can we easily and quickly get remote teams engaged in developing KPIs they feel ownership of? (more…)

Teams reach performance excellence much sooner by increasing their engagement in measuring before increasing the sophistication of what they measure. (more&hellip...

Performance measurement is not a brainstorming session or consultant engagement or project. It is a core business process. (more…)