Don't outsource KPI development or do it alone. You'll get much greater KPI buy-in with a well-designed Measures Team. (more…)

There are many reasons why people might initially commit to goals and KPIs, but it's better to work with the reasons why they will *stay* committed. (more…)

Shift people out of their negative feelings about performance measures and KPIs by helping them feel the power that great measures can give them! (more…)

It's always going to be harder, longer and more painful to embed good performance measurement into an organisation if we don't engage managers to measure performance and champion the effort. ...

Setting and achieving performance targets for KPIs is about the heart just as essentially as it is about the head. (more…)

Every KPI or performance measure linked to your strategy will have a performance gap. Find out what it is, how to calculate it, and what to do with it. (more…)

Use this 5-point outline to invite executives and senior leaders to support your approach to better KPIs in only 10 minutes. (more…)

Too many performance measurement implementations fail before they start, because the purpose of measurement hasn't been properly framed for the organisation's current culture.

There is still a purpose to objective evidence, like measurement, to inform a world that is driven so overwhelmingly by opinion. (more…)

Before we can begin to dissolve people's resistance to KPIs, we need to listen beyond what they say, to find out the real reasons. (more…)