How do you measure productivity when the scope or type of work changes all the time? Widgets per hour isn't the answer. (more…)

Does everyone agree with what your KPIs and performance measures are saying? If they're arguing, objectivity could be the problem. (more…)

If you take the right approach, you can meaningfully measure just about anything. But there are some things better left unmeasured. (more…)

When we use KPIs, their impact goes beyond our intention of monitoring our goals and reaching targets. Measures influence people's behaviour and the results of other measures. These influences can be unexpected and undesirable, so we must either mitigate them or choose another measure. ...