If you leave your selection of change management metrics to chance, you leave the success of your change initiative to chance as well. So don't resort to shopping lists of change metrics - here's how to design the measures you really need.
Bernard Marr created the concept of "Key Performance Questions" to develop better Key Performance Indicators. But ask the wrong KPQ and you'll get the wrong KPIs. (more&helli...
Trying to find the right strategic KPIs can feel like getting lost in a maze, particularly if the strategic plan is not well-structured. (more…)
Objectives and Key Results (OKRs) promise to help us measure what matters. But take a closer look, and you'll see they have little to do with performance measurement. (more…)
When you choose KPIs too quickly, they will often be too trivial or superficial. You need deeper thinking to understand your real results, first. (more…)
On-time delivery is becoming ever more important in business. But the answer isn't to deliver more quickly; it's to deliver more predictably. (more…)
Design is a creative process; it's about making something new or different that hasn't already been made. So, can we really measure design success in any meaningful way? (more…)