Is it really possible to find a single KPI or metric that captures the absolute core value your organisation offers your customers? (more…)

In this live demonstration, Stacey Barr facilitates productivity expert Dermot Crowley to measure workplace urgency, using two powerful techniques from PuMP. (more…)

Even if everyone else measures these 6 things, you should avoid them if you want performance to improve. (more…)

Performance measurement isn’t a post mortem, it’s a health plan. To make our organisations healthier, KPIs are useful only when they monitor the journey to better health, not just the destination.

Is it possible to design a single measure of business or organisational success? And if it were possible, how would we use that single KPI? (more…)

Government outcomes are particularly challenging to measure meaningfully, because they are intangible, long-term, and seldom directly impacted by a single department’s or agency’s actions. (more…)

Does your suite of KPIs or measures give you an accurate picture of performance, with enough clarity to see the biggest performance gaps? (more…)

You might have a KPIs, performance measures, metrics or indicators of success column in your strategic plan, but that doesn't necessarily mean what's in that column is doing any measuring.

Activity measures are easier to identify and implement, but they aren't good proxies for outcome measures. Follow these 7 logical steps to move from activity to outcome measures.

Too often we feel paralysed in our search for the right KPIs. The best way to make progress toward the right measures of performance is to define "right" as the practical balance between strength with feasibility.