Performance measurement isn’t a post mortem, it’s a health plan. To make our organisations healthier, KPIs are useful only when they monitor the journey to better health, not just the destination.

Is it possible to design a single measure of business or organisational success? And if it were possible, how would we use that single KPI? (more…)

Government outcomes are particularly challenging to measure meaningfully, because they are intangible, long-term, and seldom directly impacted by a single department’s or agency’s actions. (more…)

Does your suite of KPIs or measures give you an accurate picture of performance, with enough clarity to see the biggest performance gaps? (more…)

You might have a KPIs, performance measures, metrics or indicators of success column in your strategic plan, but that doesn't necessarily mean what's in that column is doing any measuring.

Activity measures are easier to identify and implement, but they aren't good proxies for outcome measures. Follow these 7 logical steps to move from activity to outcome measures.

Too often we feel paralysed in our search for the right KPIs. The best way to make progress toward the right measures of performance is to define "right" as the practical balance between strength with feasibility.

If you leave your selection of change management metrics to chance, you leave the success of your change initiative to chance as well. So don't resort to shopping lists of change metrics - here's how to design the measures you really need.

Bernard Marr created the concept of "Key Performance Questions" to develop better Key Performance Indicators. But ask the wrong KPQ and you'll get the wrong KPIs. (more&helli...

Does your team spend more time debating the integrity of their KPIs than they do using them to improve performance? (more…)