Is it possible to design a single measure of business or organisational success? And if it were possible, how would we use that single KPI? (more…)
Government outcomes are particularly challenging to measure meaningfully, because they are intangible, long-term, and seldom directly impacted by a single department’s or agency’s actions. (more…)
Does your suite of KPIs or measures give you an accurate picture of performance, with enough clarity to see the biggest performance gaps? (more…)
If you leave your selection of change management metrics to chance, you leave the success of your change initiative to chance as well. So don't resort to shopping lists of change metrics - here's how to design the measures you really need.
Bernard Marr created the concept of "Key Performance Questions" to develop better Key Performance Indicators. But ask the wrong KPQ and you'll get the wrong KPIs. (more&helli...
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