Does this sound back-to-front to you? It's not. Knowing your results before you look for measures is the only way to get the measures you need. (more…)
One of the shortcuts we take with performance measurement is to adopt KPIs that already exist somewhere. But these shortcuts come with traps. (more…)
We cannot afford to measure everything. We have to be ruthless about what's worth measuring. And to be ruthless, goals must pass the Should, Can, Will test. (more…)
When we measure, there are consequences. Ask these questions so you can prevent unwanted unintended consequences triggered by your KPIs. (more…)
In this live demonstration, Stacey Barr facilitates productivity expert Dermot Crowley to measure workplace urgency, using two powerful techniques from PuMP. (more…)
Performance measurement isn’t a post mortem, it’s a health plan. To make our organisations healthier, KPIs are useful only when they monitor the journey, through time, to better health. Not just the destination.
Is it possible to design a single measure of business or organisational success? And if it were possible, how would we use that single KPI? (more…)
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