When people have a fear of KPIs, of under-performance or bad decision-making being exposed, performance cannot improve. We have to kill the fear of KPIs. And we can. (more…)
If we want more KPI accountability, we have to be honest about who's really in control of it, and what's really in the way of it. (more…)
Performance measures and accountability have an uncomfortable relationship. People don't like to own measures or KPIs because of the fear of what they'll be held accountable for. And yet can performance ever be expected to improve if no-one is accountable?
Work stress, projects behind schedule, and low productivity are all symptoms of an underlying problem with workload variability. You'll feel it as some months you can't get the important things even started, and other months you're pushing productivity past the redline. The solution lies in measuring the variation in workload, and not just the amount of it.
Connect with Stacey
Haven’t found what you’re looking for? Want more information? Fill out the form below and I’ll get in touch with you as soon as possible.