If one person measures another, it rarely improves performance. These 5 conditions must be met to measure personal performance so it can and will improve. (more…)
Are Your KPIs A Tool In Their Hands Or A Rod for Their Backs?December 8, 2020 by Stacey Barr | Leave a Comment
What people believe a KPI or metric or performance measure will be used for fundamentally affects whether performance will improve or not. (more…)
A Better Tool Than KPIs For Employee Performance ManagementAugust 30, 2018 by Stacey Barr | Leave a Comment
Too many organisations still manage employee performance with annual KPIs. Overwhelming evidence proves it doesn't work. What's needed is 'performance forward' conversations.
When people have a fear of KPIs, of under-performance or bad decision-making being exposed, performance cannot improve. We have to kill the fear of KPIs. And we can. (more…)
If we want more KPI accountability, we have to be honest about who's really in control of it, and what's really in the way of it. (more…)
Work stress, projects behind schedule, and low productivity are all symptoms of an underlying problem with workload variability. You'll feel it as some months you can't get the important things even started, and other months you're pushing productivity past the redline. The solution lies in measuring the variation in workload, and not just the amount of it.
Call centres and technical support and help desk managers love to measure their staff. The belief is that when they can measure someone, they will have more control over the performance of the person or the work. But the control is an illusion...
Understand the People Behind the Numbers (Harvard ManageMentor video)July 1, 2014 by Stacey Barr | Leave a Comment
People can feel very threatened by performance measures, when they feel the measures are judging them personally. That's the topic of this Harvard ManageMentor video with Stacey Barr.
Getting Buy-in, KPIs for Individuals (Measuring People)
Filed Under: Getting Buy-in, KPIs for Individuals (Measuring People)
90% of Performance Problems are in the Processes, not the PeopleApril 22, 2014 by Stacey Barr | Leave a Comment
I'm often asked how to measure people. Managers, executives and human resource professionals all want to know how to cascade company goals to individuals, and put measures in their performance agreements. It's the toughest question I am ever asked, because my answer isn't what they want to hear.
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Director: Stacey Barr